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Profile Gone

Posted on 2011-09-22
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Last Modified: 2012-05-12
I have a user that works from home, she called me and explained that yesterday the computer turned off and when it rebooted it asked her to create a new profile as if when you setup the computer for the first time. She gave the account the same name ( pat ) she lost all of her icons and folder on the desktop, went into IE to check her personal mail on AOL and went to bed.
This morning she logged on and it allowed her to log in as Pat the name of the profile that she had recreated and still no icons. when I looked in the user under the C:\ it shows 3 profiles.
1-Pat
2-Temp
3-Public
When I log on it give me the name Pat at the log in window, but when you go into the C:\ under users it shows that you are using the Temp profile, when you click on the Pat profile I can go into it and under Desktop I can see all of her old folder, files and icons same for pic and everything else. I tried to copy the folder under the Pat profile to the Temp profile and while it shows that it's copying it once it's done yo can see them in the Temp profile.
see snap shoots below.

Question.
Any idea on how to make windows log on using her old profile? or copy her old info into the new temp folder and be able to use it?
What would you think would occur if I delete the Temp profile?


Screen-shot-2011-09-22-at-4.33.2.png
Screen-shot-2011-09-22-at-4.32.5.png
Screen-shot-2011-09-22-at-4.33.1.png
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Question by:noad
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8 Comments
 
LVL 5

Expert Comment

by:dumpsterdivingdave
ID: 36583691
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LVL 7

Expert Comment

by:mrhamen
ID: 36583707
One way to do it is to go into the registry and go to

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

In windows 7 the profiles are listed by their ssid so you will have to click on each one that is listed to find the current profile than change the ProfileImagePath to match the path you want to use.
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LVL 66

Expert Comment

by:johnb6767
ID: 36583738
"explained that yesterday the computer turned off and when it rebooted it asked her to create a new profile as if when you setup the computer for the first time"

Can you please elaborate on this? Sounds like initial setup once logged into a profile for the first time, but want to be 100% sure....
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LVL 66

Expert Comment

by:johnb6767
ID: 36583746
This will confirm you are using the TEMP profile.....

Do this....

start>cmd>, and type the following....

set u

Whats the USERPROFILE value? Is it c:\users\TEMP, or something different?



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LVL 1

Author Comment

by:noad
ID: 36583976
Dump

If I understand the explanation on the link that you send me, I the profile marked with .bak is my original good profile ( the profile that I want to use ) but windows is using a profile that has the same SSID # without the .bak.
I am to rename the profile in use ( the one without the .bak and then delete the profile with the .bak which is the correct profile that I want to use.

I'm I correct so far?

If so one question...

If I delete the good profile the one with the .bak extension will I loose my folders, icons, files ect...?
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LVL 5

Accepted Solution

by:
dumpsterdivingdave earned 2000 total points
ID: 36584097
Don't delete anything yet.  One at a time, add a .bak, .bak1, .bak2, etc to all but one of the duplicates.  Then reboot.  If the icons and files re-appear, then you should be good.  If not, then just change then remove the .bak from one, and add it to the one that didnt have it and reboot again.  Repeat until you find the right one.

EX:
you currently have 3 profiles with the same name in the registry:
HKEY_USERS\S-1-5-21-2478529338-2676370485-14437889-1001
HKEY_USERS\S-1-5-21-2478529338-2676370485-14437889-1001
HKEY_USERS\S-1-5-21-2478529338-2676370485-14437889-1001

You would rename two of the so that you get the following:
HKEY_USERS\S-1-5-21-2478529338-2676370485-14437889-1001
HKEY_USERS\S-1-5-21-2478529338-2676370485-14437889-1001.bak
HKEY_USERS\S-1-5-21-2478529338-2676370485-14437889-1001.bak1

reboot.  If you still don't get the files and icons, log back on as the admin, and change it so that you now have this:
HKEY_USERS\S-1-5-21-2478529338-2676370485-14437889-1001.bak
HKEY_USERS\S-1-5-21-2478529338-2676370485-14437889-1001
HKEY_USERS\S-1-5-21-2478529338-2676370485-14437889-1001.bak1

if you still dont get the files and icons back, then you would go to:
HKEY_USERS\S-1-5-21-2478529338-2676370485-14437889-1001.bak
HKEY_USERS\S-1-5-21-2478529338-2676370485-14437889-1001.bak1
HKEY_USERS\S-1-5-21-2478529338-2676370485-14437889-1001

Make sense?
0
 
LVL 1

Author Comment

by:noad
ID: 36584512
Dump

That is a great example, thank you so much...
I will have to try it tomorrow, it seems the users is on a night out on the town...but as soon as I do I will get back to you.
Thank you for your help.
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LVL 1

Author Closing Comment

by:noad
ID: 36602162
That worked perfectly...
Thanks again for all of your help and clear, simple examples...
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