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Computer wont go to youtube.com

Posted on 2011-09-22
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Last Modified: 2012-06-22
Computer is working just fine and goes to any web sites i try but youtube.com when i try to go to there it does not work and i get a 404 i have copy past an image of that. Also i did a little research and found it may be some program installed that is like a proxy thing if so how do i get off i notice it says "nginx" As shown in the image i have attached please help thanks

 Picture in qestionInvoice-22552-YT.JPG
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Question by:Thekiddotus
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Expert Comment

by:rsimsee
ID: 36584103
Nginx is a proxy server.  I assume that you are trying to do this at work and your employers have blocked youtube.  Not much you can do about it other than using a different internet connection (Wifi / 3G)?
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Author Comment

by:Thekiddotus
ID: 36584233
Yeah i did research as i mention above and know that how do i remove it ? and no i am trying to use it at home. And where ever i go home friends cafe etc all the same is something on the actual computer.
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Expert Comment

by:rsimsee
ID: 36584252
Oh, well maybe you can just clear your proxy settings in IE (or whatever browser you're using).

In IE, go to Internet Options, Connections, LAN settings, and make sure the box for Proxy Server is unchecked.
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Author Comment

by:Thekiddotus
ID: 36584318
I already did that and it is not checked already though of that So that not it. But something has to be on this computer as no matter what internet i use it happens and if i connect other computer to same network youtube is fine it is just on this computer :(
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Expert Comment

by:Reece Dodds
ID: 36584341
You could try using an external proxy of your own if you are desperate...
http://www.hidemyass.com/
or one of the other hundreds out there
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Expert Comment

by:rsimsee
ID: 36584346
Make sure your Network card's DNS settings are not hardcoded.  Your picture shows you're using IE9 so I assume you're running windows 7 - so go to your Network and Sharing Center, click on "Change adapter settings" in the left pane, right click on your active network adapter and hit properties, double click on TCP/IPv4 and make sure the bottom bullet is set to Obtain DNS server address automatically rather than "use the following..."

Did you try resetting your IE settings?

Try installing Chrome or another browser and see if you can get there using that...  
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Expert Comment

by:Reece Dodds
ID: 36584348
You can check the hosts file (C:\Windows\System32\Driverss\etc) to see if an entry is in there for youtube.
What IP do you get if you open the command prompt (Start, Run... CMD [enter]) and ping youtube,com ???
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Author Comment

by:Thekiddotus
ID: 36584566
I have that in network setting to obtain DNS automatically and also try using googles as well still had same problem also have google chrome and still same problem.

I also try the ping and i attached an image of the results please take a look.,
Invoice-22522-ping.JPG
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Expert Comment

by:Reece Dodds
ID: 36584602
yeah, that is a legit youtube ip.

try (while still in command prompt) in this order, pressing enter after each:
ipconfig /release
ipconfig /renew
ipconfig /flushdns

Then, reset the IE9 browser to default settings (Internet Options, Advanced, Reset...)

Any luck?

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Author Comment

by:Thekiddotus
ID: 36584623
I get the requested operation requires elevation
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Expert Comment

by:Reece Dodds
ID: 36584642
Is the user account an administrative account?

Try again by using the command prompt by accessing it like this...
Start>All Programs>Accessories>right-clicking Command Prompt and "Run as administrator"

Is this computer usually part of a domain?  
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Expert Comment

by:rsimsee
ID: 36584737
What if you use https://www.youtube.com ?
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Expert Comment

by:rsimsee
ID: 36584751
Also, what do you get if you ping www.youtube.com?
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Author Comment

by:Thekiddotus
ID: 36584756
It is an administrator account yes

it works with https yes but then when you click on a link it goes back to that 404 error thing :( the computer is not part of a domain name.
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Author Comment

by:Thekiddotus
ID: 36584817
we already ping it are you talking about if i ping it with HTTPS ?
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Expert Comment

by:rsimsee
ID: 36585206
You pinged "youtube.com" - try pinging "www.youtube.com" - they are not the same thing.
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Author Comment

by:Thekiddotus
ID: 36590677
Ok i did both pings again and attached the picture here youtube.com still does not work with out adding https to it and then when i click on other link that stops working as it restores back to non Secure browsing.
Invoice-22522-ping2.JPG
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rsimsee earned 500 total points
ID: 36590691
That's your problem, when you ping www.youtube.com it's taking you to 95.211.99.111 which is the bad site that you get, I just verified it here.

You probably have an entry in your hosts file for www.youtube.com

the c:\system32\drivers\etc\hosts file is where you have to look, under normal circumstances you wouldn't want to have any lines in there that didn't start with a #, so make a backup copy of the hosts file and then delete any lines that don't have a # in front of them.  You can probably just delete the file, but I'd edit it just because it's suppposed to be there...
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Author Comment

by:Thekiddotus
ID: 36590989
Ok there was not system32 like you say there is one in the windows folder see attached image and is it imhosts.sam that you want me to edit ?
Invoice-22552-host.JPG
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Expert Comment

by:Bob_Burvickman
ID: 36591145
There should be a file there called hosts.  It appears to be missing.  Is it hidden?  In Folder Options in the Tools menu, go to the view tab and check "Show hidden files, folder, and drives."
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Expert Comment

by:rsimsee
ID: 36591281
That is the right directory, it's windows\system32\drivers\etc - the file should be there, so make sure it's not hidden.  You can try creating a file called hosts (with no extension), if you get an error than it is there and hidden.
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Expert Comment

by:rsimsee
ID: 36601525
Did you find the file?
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Author Comment

by:Thekiddotus
ID: 36601769
Still same problem :(
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Expert Comment

by:rsimsee
ID: 36601867
Lets try this:

run cmd.exe

dir /a: c:\windows\system32\drivers\etc

Post that result
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Author Comment

by:Thekiddotus
ID: 36602565
Well actually after reboot it is working now but 50% of the time i try to access youtube.com it crash with memory dump and sometimes after rebot it works but crash a lot only when trying to go to youtube.


What can cause that ?
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Expert Comment

by:rsimsee
ID: 36680823
Your computer is probably still redirecting to that site (95.211.99.111), maybe instead of kicking out the same error as before it's actually redirecting to youtube while pushing you infected files (which then crash your pc).

ping www.youtube.com again and post the result of the

dir /a c:\windows\system32\drivers\etc

and we'll see where you are...
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Author Closing Comment

by:Thekiddotus
ID: 36934320
It would not work at first but after trying many times i did get it to work but it would crash a lot but my customer took the computer and i no longer have access to it so so far this was best answer thanks.
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