Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

OWA users cannot authenticate internally or externally

Posted on 2011-09-22
6
Medium Priority
?
222 Views
Last Modified: 2012-08-13
OK - so I know there are lots of questions already asked like this but I am stuck.  The situataion is this.  We have a completely new setup with our servers.  Now running VMware boxes - one for AD, one for Exchange, one for File & Print and a fourth for admin tasks.  All but the admin tasks are Server 2003.  The users, OU, data etc. were transferred from a SBS2003 box.  We have a checkpoint firewall server.
I cannot get OWA working and support from the installers is delayed - not their fault its a timezone thing.  Anyway, I can get to the logon screen both internall using the IP and externally using fdqn or IP.  In either case when I try to logon I get the username/ password message is incorrect.  I have worked through both these articles and looking for advise on where to go next.  
http://support.microsoft.com/kb/301428 
http://support.microsoft.com/kb/327843 

and we were getting these error message until the exchange box was rebooted http://support.microsoft.com/kb/271335
now event log looks OK.  

I only have limited permissions on my account so may not be able to access all that is required but need to try anyway.
0
Comment
Question by:purbrick
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 4

Expert Comment

by:ZephyrTC
ID: 36584725
Are you getting any error messages when you log in or just getting the bad username and password?

Have you tried putting the domain name before your username?
Example: Domain\user

If the server wasn't configured properly, you will need to do this in order to acess OWA.

Also, I would suggest adding a CNAME (Alias) to your DNS structure internally to point your FQN to your internal mail server IP Address.  this will allow your users to only remember 1 name for their OWA access needs.
0
 

Author Comment

by:purbrick
ID: 36584740
- I am not getting any error messages - just bad username or password.
- I have tried putting the domain\user and user same result.
- will look at addin a CNAME but I dont know if that will solve my problem
Regards,
0
 
LVL 12

Expert Comment

by:Deepu Chowdary
ID: 36584823
Hello purbrick
Check certificate once.. if everything is good, try with another username and password..
0
Three Reasons Why Backup is Strategic

Backup is strategic to your business because your data is strategic to your business. Without backup, your business will fail. This white paper explains why it is vital for you to design and immediately execute a backup strategy to protect 100 percent of your data.

 

Author Comment

by:purbrick
ID: 36584840
Hi - I checked the certificates - there is one which covers the domain which is good.  There is another which has teh exchange box name, this is not trusted.
I have tried many username/password combinations
0
 
LVL 12

Accepted Solution

by:
Deepu Chowdary earned 2000 total points
ID: 36584849
Try adding the certificate to trustedroot..

Try this once :

http://support.microsoft.com/kb/327843.

Hope this will work..
0
 

Author Comment

by:purbrick
ID: 36585283
apparently there was something wrong with the VPN settings, everything else was OK.
Thanks anyway.
0

Featured Post

Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
How to deal with a specific error when using the Enable-RemoteMailbox cmdlet to create a mailbox in the cloud-based service, for an existing user in an on-premises Active Directory.
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
Suggested Courses

670 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question