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How to rebuild/ recreate ARCserve r15 database following a SQL uninstall?!

Posted on 2011-09-22
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Last Modified: 2012-05-12
Hello,
I upgraded my ACT 2010 to 2012 and in the process needed to completely uninstall SQL server from a server containing CA ARCserve r15. As a result the ARCserve stopped working. I tried creating a new instance called ARCSERVE_DB and followed instructions from CA's site on how to manually create a DB. That did not help. I cannot seems to make the manager/ software see the new database. I also chacked name pipes and TCP on the ARCSERVE_DB are enabled. I went to the Server configuration wizard but could not connect the database.

By the way I am using SQL Server 2008 R2 Express. I am really hoping I would not need to uninstall and reinstall ARCserve altogether. That would be a nightmare.

Any suggestions on how to restore proper operations would be greatly appreciated.
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Question by:SpiderPig
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LVL 23

Expert Comment

by:bhanukir7
ID: 36591943
Hi Spider,

If you are running base version of Arcserve r15 please download and upgrade arcserve with SP1 as Sql2008 R2 Express is only supported with R15 SP


before uprading, save your current jobs and then start the upgrade.


regards
bhanu
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Author Comment

by:SpiderPig
ID: 36592719
Ahhh interesting, maybe that is why it is not working with the R2. I assume the SP1 is avail free on their website?
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LVL 23

Expert Comment

by:bhanukir7
ID: 36594860
yes it will be, but you may have to log on to the support.ca.com with your login credentials to download that.

if you dont have one you can signup for free

regards
bhanu
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Author Comment

by:SpiderPig
ID: 36657393
O.k Downloaded and installed, I dont see any change though. The CA DB service is still in pause. How to I make CA see the new DB and start working with it? Maybe its a caroot accounts that I need to plug somewhere?

Thanks.
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Accepted Solution

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bhanukir7 earned 500 total points
ID: 36707950
from the server installation wizard, reconnect to the DB and initialize the db and verify.

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Author Comment

by:SpiderPig
ID: 36709869
Server installation wizard? You mean in add and remove apps? There is only uninstall there. And when I double click the install file on the iso/cd it does not offer to reconnec the db.
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Author Closing Comment

by:SpiderPig
ID: 37309675
It seems the issue was that I needed SQL x32 as oppose to x64, which caused this whole mess. After doing that, rebuilding database worked. Thanks for your help.
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