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Clicking Open Outlook Data file in Outlook 2010 does nothing (no file browser box)

Posted on 2011-09-23
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Last Modified: 2012-05-12
The title says it all. We have re-installed and repaired Office completley and the issue still stands.

The File browser window does not appear to be hidden behind any other windows.

This is Office Home and Small Business 2010 Edition included as OEM software on a new Dell PC.

Another note is when searching for an email from the start menu, clicking on any message that is found does not open the email in Outlook, it does nothing, a file association issue possibly but they all seem OK in control settings.
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Question by:OctaviaIS
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4 Comments
 
LVL 7

Expert Comment

by:GillesT
ID: 36585906
Hi

Can you check that DisablePST isn't set to 1 in the registry key HKEY_CURRENT_USER\Software\Policies\Microsoft\office\14.0\outlook

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Author Comment

by:OctaviaIS
ID: 36587855
Hi, this Key didnt exist within the Outlook container in the registry so I created a 32-bit DWORD with the Value of 0 and then restarted Outlook, however the PST Browser still does not open.
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LVL 7

Accepted Solution

by:
GillesT earned 1000 total points
ID: 36588388
Hi
Download this software : http://technet.microsoft.com/en-us/sysinternals/bb896645 that will display all opened file, registry access, ...
Run this software, and then start Outlook, you will see which kind of registry key is access by Outlook. This key can exist in a "virtual store" if you are on Windows 7/Vista, or elsewhere if your on 64 bits OS
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Author Closing Comment

by:OctaviaIS
ID: 36716099
It was a registry issue where Outlook was looking for the wrong server as we had recently changed it to 2011 SBS . We updated the reg keys that reffered to the old server and it now opens PSTs OK.

Thanks.
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