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OctaviaIS

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Clicking Open Outlook Data file in Outlook 2010 does nothing (no file browser box)

The title says it all. We have re-installed and repaired Office completley and the issue still stands.

The File browser window does not appear to be hidden behind any other windows.

This is Office Home and Small Business 2010 Edition included as OEM software on a new Dell PC.

Another note is when searching for an email from the start menu, clicking on any message that is found does not open the email in Outlook, it does nothing, a file association issue possibly but they all seem OK in control settings.
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GillesT
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Hi

Can you check that DisablePST isn't set to 1 in the registry key HKEY_CURRENT_USER\Software\Policies\Microsoft\office\14.0\outlook

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OctaviaIS

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Hi, this Key didnt exist within the Outlook container in the registry so I created a 32-bit DWORD with the Value of 0 and then restarted Outlook, however the PST Browser still does not open.
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GillesT
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It was a registry issue where Outlook was looking for the wrong server as we had recently changed it to 2011 SBS . We updated the reg keys that reffered to the old server and it now opens PSTs OK.

Thanks.