• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 742
  • Last Modified:

Clicking Open Outlook Data file in Outlook 2010 does nothing (no file browser box)

The title says it all. We have re-installed and repaired Office completley and the issue still stands.

The File browser window does not appear to be hidden behind any other windows.

This is Office Home and Small Business 2010 Edition included as OEM software on a new Dell PC.

Another note is when searching for an email from the start menu, clicking on any message that is found does not open the email in Outlook, it does nothing, a file association issue possibly but they all seem OK in control settings.
0
OctaviaIS
Asked:
OctaviaIS
  • 2
  • 2
1 Solution
 
GillesTCommented:
Hi

Can you check that DisablePST isn't set to 1 in the registry key HKEY_CURRENT_USER\Software\Policies\Microsoft\office\14.0\outlook

0
 
OctaviaISAuthor Commented:
Hi, this Key didnt exist within the Outlook container in the registry so I created a 32-bit DWORD with the Value of 0 and then restarted Outlook, however the PST Browser still does not open.
0
 
GillesTCommented:
Hi
Download this software : http://technet.microsoft.com/en-us/sysinternals/bb896645 that will display all opened file, registry access, ...
Run this software, and then start Outlook, you will see which kind of registry key is access by Outlook. This key can exist in a "virtual store" if you are on Windows 7/Vista, or elsewhere if your on 64 bits OS
0
 
OctaviaISAuthor Commented:
It was a registry issue where Outlook was looking for the wrong server as we had recently changed it to 2011 SBS . We updated the reg keys that reffered to the old server and it now opens PSTs OK.

Thanks.
0

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

  • 2
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now