Solved

HP ProBook 6460b DriveLock Problem

Posted on 2011-09-23
15
3,006 Views
Last Modified: 2012-05-12
Hi,

I've got a ProBook 6460b notebook. I want to disable the DriveLock feature but there is no such setting in the BIOS. Just to be clear, I know the password for the drive but it never tells me to enter the password.

Now I can't boot into Windows, because it says "BootDevice Not Found".

I hope someone has an answer to this problem.

Thanks,

Sascha
0
Comment
Question by:zoidi
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 7
  • 7
15 Comments
 
LVL 27

Expert Comment

by:Dr. Klahn
ID: 36586768
This forum posting may be relevant.

MHDD can remove a hard drive password permanently, as long as the password is known.
0
 
LVL 92

Expert Comment

by:nobus
ID: 36591456
try resetting the bios
0
 
LVL 1

Author Comment

by:zoidi
ID: 36591517
I'll try using MHDD today. BIOS Reset isn't an option, because these passwords have nothing to do with the BIOS, but only with the drive itself. They are only setup in BIOS. Thanks though.
0
Free Webinar: AWS Backup & DR

Join our upcoming webinar with experts from AWS, CloudBerry Lab, and the Town of Edgartown IT to discuss best practices for simplifying online backup management and cutting costs.

 
LVL 92

Expert Comment

by:nobus
ID: 36592156
>>  They are only setup in BIOS.  <<  yes i know - but you posted "I want to disable the DriveLock feature but there is no such setting in the BIOS"  that's why
0
 
LVL 92

Expert Comment

by:nobus
ID: 36592158
also - are you sure it is a drivelock problem?
>>  BootDevice Not Found  <<  only means that it does not see the HDD - it can be bad, or a bad connection
boot to a live cd like Knoppix - and check if the drive is accessible :
http://www.knoppix.org/
0
 
LVL 1

Author Comment

by:zoidi
ID: 36593354
Hi, thank you for your answer. I'm sure that this is a drivelock problem. The BIOS says that the drive is locked and on boot it does not give me any prompt to enter a password, so it can't be unlocked and then it cannot boot because it is locked.
0
 
LVL 92

Expert Comment

by:nobus
ID: 36594507
in the bios, under safety - you do not have the drive lock  ?
here they say your only option is to use the factory restore then:  http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01036643&tmp_track_link=ot_recdoc/c00375284/en_us/c01036643/loc:2&cc=us&dlc=en&lc=en&product=18703
0
 
LVL 1

Author Comment

by:zoidi
ID: 36594950
No, unfortunately, there is no such option. Here are some Screenshots from my BIOS:

Here you have the security settings

 Security Settings
If you click on DriveLock, you get this screen, with no notable options:

 DriveLock Options
If you click "Set DriveLock Password", you get this:

 Drive Locked
Finally, I have a screenshot from the System Configuration, but there is no option for DriveLock:

 Sys Config
I hope this explains a little better my Problem. I also tried MHDD, but the program tells me that the Password I enter is wrong, but this is impossible, I'm sure I have the right Password. HDD Unlock Wizard does not support this drive :-(
0
 
LVL 92

Expert Comment

by:nobus
ID: 36595042
no - it does not explain anything -all you POST is from WINDOWs - not the Bios, as i asked
0
 
LVL 1

Author Comment

by:zoidi
ID: 36595047
This is my bios screen. this is not windows. I can't boot into Windows. HP bios supports mouse.
0
 
LVL 92

Expert Comment

by:nobus
ID: 36595060
sorry - that looks like a strange bios to me (current user)
and if you disable drivelock?
0
 
LVL 1

Author Comment

by:zoidi
ID: 36595080
I cant disable drivelock. the only thing i can disable drivelock password prompt (which does not come up) on restart.
0
 
LVL 92

Expert Comment

by:nobus
ID: 36595293
then i fear you'll need another disk drive
0
 
LVL 1

Accepted Solution

by:
zoidi earned 0 total points
ID: 36954568
Hello,

The Problem is now fixed. The tools from the drive Manufacturer (Supertalent) helped remove the user and master Password for the ATA Lock. The tool's name is MPTOOL.

Thank you for your help anyway
0
 
LVL 1

Author Closing Comment

by:zoidi
ID: 36978169
I fixed the problem using MPTOOL from Supertalent.
0

Featured Post

DevOps Toolchain Recommendations

Read this Gartner Research Note and discover how your IT organization can automate and optimize DevOps processes using a toolchain architecture.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
physical security query stockroom concern 8 80
Windows Features blank 4 37
is NetApp FAS8200 downgradeable to ONTAP 8.3.x 2 63
Lost emails in Outlook 18 40
This article is an update and follow-up of my previous article:   Storage 101: common concepts in the IT enterprise storage This time, I expand on more frequently used storage concepts.
Employees depend heavily on their PCs, and new threats like ransomware make it even more critical to protect their important data.
This video teaches viewers how to encrypt an external drive that requires a password to read and edit the drive. All tasks are done in Disk Utility. Plug in the external drive you wish to encrypt: Make sure all previous data on the drive has been …
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question