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Lantronix Spider KVM

Hello!
  I have a remote user setup with a Lantronix Spider KVM.  When I log into the web interface, I have no problems; and that is when I am here onsite in the office or remotely from my home.
  However, when this user remotely logs in, she experiences issues with what she is entering.  If she presses one key, the screen may show five or seven *.  If she presses two or three keys, it may show the entire space full of *.  Of course, the password will not register properly if it is only 8 or 10 characters long.
  Does anyone know a resolution to stop this?  I have had her enter one character at a time and wait several seconds between.  She is not patient enough for that, and is very frustrated.  Once she finally gets into the machine, she continues to have this issue trying to enter user/PW combo for a software program.
  Any assistance or thoughts is greatly appreciated.

Thank you!
0
tlkamy
Asked:
tlkamy
1 Solution
 
ComputerTechieCommented:
What interface is user using?  Java,  html lantronics. Might need to update java on machine. A firmware update on spider also help in our case.

CT
0

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