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  • Priority: Medium
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Problem addiing an account to Outlook 2010

hello everyone, when I try to add an account to Outlook I get this error.

can not resolve the name.
The connection to Microsoft Exchange is unavailable.
Outlook must be online or connected to perform the action.

everything is configured correctly, becasue there are multiple accounts and have been running the same parameters:
 -. Url proxy
 - Server Name
 - Types of authentication

 appears to be struggling to validate the user or to connect to the exchange.

 In fact the screen that comes up is

 Microsoft Exhange server: -> I put the Windows server name "SerExch.mydomain.local"
 Mailbox: miname@miwebdomain.com

 and I press the Check Name. then rasies the error.
  • 4
1 Solution
on the exchange server run "test-outlookwebservices -identity:user@yourdomain.com > res.txt"  and post the txt file please
limmontreefreeAuthor Commented:
Thanks, this is the file.
limmontreefreeAuthor Commented:
I used a computer clean. I have put the certificate of root certificate authorities trusted. I configured everything and everything has worked perfectly.

Can be the fail in  the trusted root CERTICAN? If so, how could operate without the certificate giving? There are some account working in that computer.

 Is there something in the client, for example, firewall or something that does not work account adding?

limmontreefreeAuthor Commented:
Well I could perform a system restart and now all working perfectly.

Anii  Idea, Why?

limmontreefreeAuthor Commented:

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