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Scan to email on Bizhub c35 not working properly after SBS migration

Posted on 2011-09-23
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Last Modified: 2012-06-21
I've got a Konica Minolta C35 that has issues with scan to email after migration from SBS 2003 with Exchange 2003 to SBS 2008 with Exchange 2007. I've changed all the SMTP server and DNS server settings and have a connector in Exchange 2007 with anonymous relay permissions. With that connector, I have SMTP authentication off on C35. The issue I have is that only 1 internal user can receive messages from device and only when device e-mail address is set to copier@internaldomain.local. If I change it to copier@externaldomain.com, she can't receive messages either. Exchange message tracking only shows messages that match the settings that work.

I've done this several other times on different servers and printers with no issues, but this is first time working with a Konica Minolta printer, so that's where I'm assuming the problem is.

Errors from C35 are no help as they just say "Error" and give no details.
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Question by:ByteCafeSupport
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Accepted Solution

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ThorinO earned 2000 total points
ID: 36588010
To confirm you have an internal relay connector that has the IP of the copier in it? On the authentication tab do you have only the first and last box checked?
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Author Comment

by:ByteCafeSupport
ID: 36588129
On this server, connector had none checked on authentication tab. Those are now checked. Also had only Anonymous checked on Permission Groups tab. Compared against another server (Exchange 2010) and also had Exchange servers checked, so did this on this server.

On another Exchange 2010 server that is working, have TLS and Basic on Authentication tab and Anonymous users and Exchange users on Permission Groups tab.

Will have someone onsite test and report back.

Thanks for the quick response.

This is what I usually follow to set connector up, obviously missed some this time:
http://www.petri.co.il/authenticated-or-anonymous-smtp-relay-with-exchange-2007.htm
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Expert Comment

by:ThorinO
ID: 36588408
Please see the following link on how to configure a relay and you will need to add the IP of the printer to it.

https://blogs.technet.com/b/exchange/archive/2006/12/28/3397620.aspx
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Author Closing Comment

by:ByteCafeSupport
ID: 36588676
Looks like it's working now. Issue appears to just have been the connector I created.
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Expert Comment

by:ThorinO
ID: 36588826
Cool
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