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CUCM 7.1.3 Call forward to multiple extensions

Posted on 2011-09-23
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Last Modified: 2012-05-12
I have a cucm user that whats his calls forwarded to 3 different extensions if he is on the line or doesn't answer. Is there a way to do this in CUCM? The user currently has 2 lines setup on his cisco 7965 ip phone. Also is there a way to just do this during business hours? Any help is appreciated.
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Question by:jwil320
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José Méndez earned 2000 total points
ID: 36588165
Configure a Line Group and include those 3 Directory Numbers he wants to forward to.

Include it into a Hunt List.

Create a Pilot Point and associate it to the Hunt List.

Tell the user to call forward all his calls to that number.

If needed, he can easily forward his second line through http:<ip address of CM>/ccmuser
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by:jwil320
ID: 36589552
Thanks for the reply it works like a charm.
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