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Exchange 2010, currently a single server system, having issues with the External Autodiscovery, showing Internal FQDN

Posted on 2011-09-23
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Last Modified: 2012-08-13
So currently I have an exchange server up and running, we can send and receive mail but having issues connecting external users cleanly to the server via outlook anywhere.

When autodiscover finds the server and inputs the server name in outlooks "external Server" field it shows the internal FQDN of the server:

Servername.domain.local

not Mail.domain.com,  

I have some certificate changes to make but because I am able to connect when the External Name is input manually i don't think the cert issues I have are a problem that this is causing.

Thank you for any direction you can afford me.

CVVood
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Question by:cvvood
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9 Comments
 
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Accepted Solution

by:
Akhater earned 2000 total points
ID: 36588407
open Exchange Management Console -> Server Config -> Client Access -> select your sever from the right hand side and on the tool box (more on the right) under disable outlook anywhere you have a properties click it and go to the outlook anywhere tab
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Author Comment

by:cvvood
ID: 36588473
funny, but that has the correct server name in the external server address, mail.domainname.com.
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Expert Comment

by:Akhater
ID: 36588486
that's funny indeed what if you run get-outlookprovider ?
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Author Comment

by:cvvood
ID: 36588523
Name                          Server                        CertPrincipalName             TTL
----                          ------                        -----------------             ---
EXCH                                                                                      1
EXPR                                                                                      1
WEB                                                                                       1

very weird, I have self signed certs....
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LVL 49

Expert Comment

by:Akhater
ID: 36588556
can you please post a screen shot so i understand better the issue ?
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LVL 5

Author Comment

by:cvvood
ID: 36588620
Here is a shot of the Exchange console, and the CA-Oa mail.domainame.com
ca.jpg
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LVL 49

Expert Comment

by:Akhater
ID: 36588628
sorry i mean a shot of outlook wrong config
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Author Comment

by:cvvood
ID: 36588762
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Expert Comment

by:Akhater
ID: 36589969
i am sorry there is nothing wrong with the configuration at all, this is the name of your exchange that should appear here
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