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Blank page when running install.php

Posted on 2011-09-23
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Last Modified: 2012-08-13
Hi,

I have a Synology NAS to which I would like to install hivemail.
I transferred the package in binary mode (ftp) and changed the config.php to correct values.

Now when I try to hostip/hivemail it just shows up a blank page.
Thanks for your input!
J.

---config.php---
'server' => 'localhost',            // Hostname or IP address of the MySQL server
      'database' => 'hivemail',                  // Name of your MySQL database
      'username' => 'hivemail',            // The username and password that
      'password' => 'password',            // are used to log on to the MySQL server
      'persistent' => false,                  // Whether to use persistent connections or not
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Question by:janhoedt
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8 Comments
 
LVL 13

Expert Comment

by:Hugh McCurdy
ID: 36588314
My guess is that you have an error coming from PHP.  For security reasons, system errors are usually hidden from users.  The errors are often in a log file.

In Linux, the log file could be in /var/log/httpd/error_log  But it could be somewhere else like /usr/local/apache/logs/error_log

If you can find the log, attempt to load the page again and then look at the last lines of the log file.

If in Linux, you can't find the log, try   # find  /  -name error_log  -print
(You probably don't need -print in newer versions of find.)

If you still can't find the log, check back here.  Or if you find messages you don't understand, post them.  (Not the whole log file but just the last few lines.)
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Author Comment

by:janhoedt
ID: 36589957
Found out that I need a different version of hivemail. Now I'm a step further but cannot install prerequisite:

Site error: the file /volume1/web/hm/index.php requires the ionCube PHP Loader ioncube_loader_lin_5.3.so to be installed by the website operator. If you are the website operator please use the ionCube Loader Wizard to assist with installation.

If I use the installer as I should (mentioned on the site ioncube), probably my OS (Synology) doesn't support Ioncube.

Damn, now I need an alternative for Hivemail
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Expert Comment

by:Hugh McCurdy
ID: 36590055
Is that message in the log file?

What are your e-mail needs?
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Author Comment

by:janhoedt
ID: 36590072
Thats the message when I try to configure hivemail.
I would like webmail Exchange  lookalike as a frontend for gmail (imap)
As much features as possible.
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How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

 
LVL 13

Expert Comment

by:Hugh McCurdy
ID: 36590179
I suggest you try a new thread.  The title "Blank Page...." isn't likely to attract the attention of the people who have specific skills in this area.  (However, Ray might show up anyway...he's pretty sharp.)
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LVL 108

Expert Comment

by:Ray Paseur
ID: 36593927
@hmccurdy: Ha!  I almost ignored this question for exactly the reason that "blank page" was kind of an opaque title for a question.  But I completely agree with your assessment about the title.  This question is important and even though I cannot give a good answer, I can give a good suggestion.  Post a new question or ask a moderator to add this question to other zones.  You are in the PHP zone now (I only monitor the PHP zone).  You can have up to five zones, and there are other EE experts who regularly monitor other zones.  When you get some extra pairs of eyes on the question you will undoubtedly get some good suggestions.

Best of luck and best regards, ~Ray
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Accepted Solution

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janhoedt earned 0 total points
ID: 36717244
Solution was to install another version of the package, specific for my PHP-version.
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Author Closing Comment

by:janhoedt
ID: 36902193
Found answer myself.
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Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
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- Cut down on emails

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