Entourage 2008 - Lost mail after web services edition upgrade.
Posted on 2011-09-23
We had a user running Entourage 2008, the regular edition, but we need to be using the Web Services Edition for the Exchange email service we are using.
Part of the reason for Web Services Edition is that mail wasn't synchronizing to the server so there was a bunch of mail on the computer that didn't make it out to Exchange.
Having run into this before I know that upgrading from Standard to Web Services Edition you won't have access to the standard edition identity folder once the upgrade is performed. In anticipation of that, I archived mailbox before upgrading.
Now that I've upgraded, we can connect to Exchange and pull down any mail that was up on the server. When I tried to import the archive or the old identity I'm not getting any of the mail that was on the system only.
Can anyone help me to recover the old email?