outlook sync issues
Posted on 2011-09-23
the running of our our exchange 2007 servers is fairly uneventful, but I'd like some assistance in finding the cause of the following lack of synchronization for one user.
I've observed today an outlook 2007 client that was indicating that is connected to Microsoft exchange, yet folders were not up to date.
I immediately thought there could be an issue with outlook given that: his mobile devices were synchronizing with no problems, but his outlook problems are across one desktop and one laptop therefore I have reservations and doubt that client software can become corrupted at the same time on both machines.
This issue is affecting only one user in the company, who has ~157k items in his mailbox in some 16k folders with overall size of ~12Gb and if he weren't my boss I'd suggest archiving, but he is not having any of that. Might there be any limit on any of the above?
Can you give some ideas as to how I can establish why outlook is connected yet synchronization is falling behind and ultimately stopping, while happily working on his iPad and Android phone. and yes he insists on all devices being online at all times.
Last but not least both machines are remote, but latency has been under 14ms today and with plenty of spare bandwidth on both sides.