unable to send e-mail via SMTP
Posted on 2011-09-23
Here goes and sorry if this is long, this issue is driving me nuts.
We host an accounting package for 5 municipal offices. When users payout ot vendors they want to do it electronically and send an e-mail with payment notification. The users are accessing the system via RDP and to send the e-mails SMTP needs to be used. The software vendor calls a ini file with all the settings for a user and this includes the SMTP initialization. When the user performs the A/P function it creates individual PDF's that are the Payment notitication and then using SMTP the server is supposed to send them, this where it breaks down, the PDF's get created but never sent.
The vendor and I have confirmed that SMTP is working as I can send e-mails via telnet to my hotmail account and to other accounts as well from the Terminal Server, but the pdfs are not going. This same system works fine outside of Terminal Server as Outlook and our exchange Server is used, btw we are using Exchange 2007. What can I do to check and see if the problem is the server? I would like to eliminate it so that I can go back to the software vendor adn ask them to fix their application.