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Quickbooks Is not Working. HELP!

Posted on 2011-09-23
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Last Modified: 2012-05-12
My Client is using Quickbooks. We just upgraded their server by mirroring the old server into a VM which is running on updated hardware. So, technically, everything should be exactly the same. It runs just as the old server did. The links are all the same. However, Quickbooks errors out and says, "Error -6190, -82: QuickBooks was unable to open the file [path\filename] on the host."

Error messages: -6190, -82

Here is the Quickbooks help site with information on this problem. However, following it doesn't fix the issue.

http://support.quickbooks.intuit.com/support/Articles/SLN40829

Anybody out there with knowledge of Quickbooks that can help me, and fast?
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Question by:willmarple
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LVL 6

Expert Comment

by:K_Wilke
ID: 36589434
try renaming the transaction log to something else then startup Quickbooks.
If that does not work rename the transaction log back to what it was.
Thanks,
Kelly W.
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Author Comment

by:willmarple
ID: 36589513
That did not work. And I apologize. Another tech is working on this issue. I am relaying the info. The client is not willing to upgrade to 2009 because it will cost him money. (which he just spent on upping his server with us...) He is currently running QB 2007. That site recommends upgrading to 2009 where the problem is fixed.

Regardless, renaming the *.TLG file had no effect, and we received the same error message.
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LVL 6

Expert Comment

by:K_Wilke
ID: 36589529
Have you tried this link:
http://support.quickbooks.intuit.com/Support/Articles/SLN40732
Try method 1 first and see what happens.
Thanks,
Kelly W.
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Author Comment

by:willmarple
ID: 36589560
Will doing this fix the problem if only one user access the file? His PC isn't set to host it. Just the server. Nonetheless we will attempt it.

Also,

The error message is -6190, -82. Not -6190, -83. I don't know if that makes TOO much of a difference. Thanks for your quick responses. We'll get to work on trying the QB Diagnostic Tool.
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Author Comment

by:willmarple
ID: 36589597
We ran the Diagnostic Tool and we receive a message saying, "The DB service status is not reachable."
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Author Comment

by:willmarple
ID: 36589815
Here is something I found. Read at the very bottom. Is this what is causing the issue?

http://support.quickbooks.intuit.com/support/articles/INF12263

Is having created a VM of their existing server screwing the database?
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Author Comment

by:willmarple
ID: 36589963
Here is the QBWIN.log file after the error. I do not know if this will help anyone help me figure this out.

QBWINDLL.c (255) :  MESSAGE: Fri Sep 23 16:47:54 LVL_ERROR--Returning NULL QBWinInstance Handle
QBWINDLL.c (255) :  MESSAGE: Fri Sep 23 16:47:54 LVL_ERROR--Returning NULL QBWinInstance Handle
QBWINDLL.c (115) :  CHECKPOINT: Fri Sep 23 16:47:54 CQBWinApp::InitInstance -- Initializing QBWinInstance Handle
QBWINDLL.c (145) :  CHECKPOINT: Fri Sep 23 16:47:54 CQBWinApp::InitInstance completed
QBW.c (215) :  CHECKPOINT: Fri Sep 23 16:47:54 CQuickBooksApp::InitInstance Initializing Quickbooks (AfxOLE)
QBW.c (219) :  CHECKPOINT: Fri Sep 23 16:47:54 Operations Started
QBW.c (425) :  CHECKPOINT: Fri Sep 23 16:47:54 Calling MauiMain for further initialization
LicenseUtility.cpp (874) :  CHECKPOINT: Fri Sep 23 16:47:54 Initializing QBLicense Adapter for version 17 and flavor pro, which will initialize .NET EC if in Handshake Mode
QBW.c (432) :  CHECKPOINT: Fri Sep 23 16:48:00 MauiMain finished successfully
QBW.c (614) :  CHECKPOINT: Fri Sep 23 16:48:00 Initializing Add-Ins
QBW.c (453) :  CHECKPOINT: Fri Sep 23 16:48:01 Initializing COM-dependent components
QBW.c (480) :  CHECKPOINT: Fri Sep 23 16:48:01 CQuickBooksApp::InitInstance exiting
QBW.c (550) :  CHECKPOINT: Fri Sep 23 16:48:01 QuickBooksApp::Run
formwin.c (2518) :  CHECKPOINT: Fri Sep 23 16:48:01 Creating form: formID=6050, itID=0
cwelcomedialog.cpp (448) :  CHECKPOINT: Fri Sep 23 16:48:05 WelcomeDialog: OpenExisting
formwin.c (2518) :  CHECKPOINT: Fri Sep 23 16:48:05 Creating form: formID=101, itID=1
formmgr.c (595) :  CHECKPOINT: Fri Sep 23 16:48:05 Creating a MODAL form: formID=101, itID=0
formwin.c (2518) :  CHECKPOINT: Fri Sep 23 16:48:06 Creating form: formID=6050, itID=2
formwin.c (2518) :  CHECKPOINT: Fri Sep 23 16:48:11 Creating form: formID=28300, itID=3
formmgr.c (595) :  CHECKPOINT: Fri Sep 23 16:48:11 Creating a MODAL form: formID=28300, itID=1
cwelcomedialog.cpp (448) :  CHECKPOINT: Fri Sep 23 16:49:08 WelcomeDialog: OpenExisting
formwin.c (2518) :  CHECKPOINT: Fri Sep 23 16:49:08 Creating form: formID=101, itID=4
formmgr.c (595) :  CHECKPOINT: Fri Sep 23 16:49:08 Creating a MODAL form: formID=101, itID=2
load.c (1518) :  CHECKPOINT: Fri Sep 23 16:49:12 OpenSystemWithName on \\Bigcityserver\QBDATA\
load.c (1942) :  CHECKPOINT: Fri Sep 23 16:49:19 InitSystem
load.c (9614) :  CHECKPOINT: Fri Sep 23 16:49:22 Won't be using database server on local machine - no hosting change needed.
load.c (2068) :  CHECKPOINT: Fri Sep 23 16:49:22 InitSystem Check file location and move
load.c (2137) :  CHECKPOINT: Fri Sep 23 16:49:22 InitSystem Open DB Session[4]
DBManager.cpp (3906) :  CHECKPOINT: Fri Sep 23 16:49:26 Database Server cache size = 64M
DBManager.cpp (3908) :  CHECKPOINT: Fri Sep 23 16:49:26 Database Server initial cache size = 32M
DBManager.cpp (3695) :  CHECKPOINT: Fri Sep 23 16:49:26 Database Server starting. Startup String = I:\PROGRA~1\Intuit\QUICKB~1\QBDBMgr.exe -n QB_ReadOnly_engine_17 -qs -gd ALL -gk all -gp 4096 -gu all -ch 16M -ti 0 -c 4M -x none -ct- -qi -qw  -tl 120 -oe I:\DOCUME~1\Tom\LOCALS~1\APPLIC~1\Intuit\QUICKB~1\Log\DBSTAR~1.LOG -r
DBManager.cpp (3906) :  CHECKPOINT: Fri Sep 23 16:49:28 Database Server cache size = 64M
DBManager.cpp (3908) :  CHECKPOINT: Fri Sep 23 16:49:28 Database Server initial cache size = 32M
DBManager.cpp (3695) :  CHECKPOINT: Fri Sep 23 16:49:28 Database Server starting. Startup String = I:\PROGRA~1\Intuit\QUICKB~1\QBDBMgr.exe -n QB_data_engine_17 -qs -gd ALL -gk all -gp 4096 -gu all -ch 64M -ti 0 -c 32M -x none -ct- -qi -qw  -tl 120 -oe I:\DOCUME~1\Tom\LOCALS~1\APPLIC~1\Intuit\QUICKB~1\Log\DBSTAR~1.LOG
DBSQLIDBFileMgr.cpp (361) :  MESSAGE: Fri Sep 23 16:49:29 LVL_ERROR--DB-82 Error: -82 ErrorMessage:'Unable to start specified database: unable to start database "\\Bigcityserver\QBDATA\Big City Catering.QBW"'
IDBFileMgr.cpp (796) :  MESSAGE: Fri Sep 23 16:49:29 LVL_ERROR---82 recovery on file \\Bigcityserver\QBDATA\Big City Catering.QBW Failed!
load.c (2139) :  MESSAGE: Fri Sep 23 16:49:29 LVL_ERROR--InitSystem OpenDBSession[4] failed.  Error code code -6190, msg QuickBooks is unable to determine the cause of the -82 error on the remote file.
load.c (8637) :  MESSAGE: Fri Sep 23 16:49:29 LVL_ERROR--DMError Information:-6190 DB Specific Code:-82Additional Info:QuickBooks is unable to determine the cause of the -82 error on the remote file.
Unable to start specified database: unable to start database "\\Bigcityserver\QBDATA\Big City Catering.QBW"
formmgr.c (595) :  CHECKPOINT: Fri Sep 23 16:49:29 Creating a MODAL form: formID=0, itID=3
load.c (3688) :  CHECKPOINT: Fri Sep 23 16:49:31 InitSystem: exiting after error(s) found
load.c (1683) :  MESSAGE: Fri Sep 23 16:49:31 LVL_ERROR--InitSystem returned non success HRESULT 0x8004050e
load.c (1705) :  CHECKPOINT: Fri Sep 23 16:49:31 OpenSystemWithName completed. File Opened? YES
formwin.c (2518) :  CHECKPOINT: Fri Sep 23 16:49:31 Creating form: formID=6050, itID=5
formwin.c (2518) :  CHECKPOINT: Fri Sep 23 16:49:33 Creating form: formID=28300, itID=6
formmgr.c (595) :  CHECKPOINT: Fri Sep 23 16:49:34 Creating a MODAL form: formID=28300, itID=4
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Accepted Solution

by:
K_Wilke earned 500 total points
ID: 36590034
I have a feeling that you might have to reinstall the QB software and see if that works.
Otherwise QB may not work in a virtual server.
Thanks,
Kelly W.
0
 

Author Closing Comment

by:willmarple
ID: 36712435
Unfortunately, the only thing that fixed it was to upgrade from 2007 to 2011. However, we started to have the issues again after reinstalling it, but deleting BOTH the *.tlg and *.ng files fixed it that time, so it had a fresh start.
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