Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win


VG224 troubleshooting

Posted on 2011-09-23
Medium Priority
Last Modified: 2012-08-13
Looking for some troubleshooting tips on cisco's VG224 particularly faxing. The VG224 is connecting to our CUCM 7.1.3 server. Right now I am having an issue with a 2 faxes 1 fax doesn't even answer when you call the extension(5231) the other fax answers (5047) but doesn't receive the fax. We had some fax technicians come out and they said the issue is internal to our network. I rebooted the VG224 that they are connected to and now I can receive faxes on 5047 but 5231 still doesn't pick up.

Are there any commands that would show bad ports on the VG224? Or a command that would let me debug the traffic? Or even something in the CUCM server that shows something wrong. Any help is appreciated.
Question by:jwil320
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
LVL 15

Expert Comment

ID: 36592630
Run a DNA on 5231

Expert Comment

ID: 36593036
Is it configured with MGCP or H.323?

Author Comment

ID: 36593347
Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!


Author Comment

ID: 36593723
DNA doesn't show any misconfigurations. There are other faxes that are configured the same and they are working.

Accepted Solution

DvonHoltz earned 2000 total points
ID: 36595411
jwil320, you can use "debug voip ccapi inout", and go off-hook on that port and make sure it matches a dial-peer that is service mgcapp configured. If all is correct you should get a dial tone. you can also use "debug vpm signal" to see whats begin presented to the FXS port. If everything looks good, but no dial tone you'll need to contact the TAC and get an RMA

Author Comment

ID: 36596983
Thank you I will give this a try tomorrow morning and let you know.

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

So you think no one can listen in on your VOIP conversations, eh? Well... if you haven't setup Secure Real Time Transport (SRTP), your voice communications can be hacked into by just about anyone! First, let's talk about the intended audience for…
As companies replace their old PBX phone systems with Unified IP Communications, many are finding out that legacy applications such as fax do not work well with VoIP. Fortunately, Cloud Faxing provides a cost-effective alternative that works over an…
Have you created a query with information for a calendar? ... and then, abra-cadabra, the calendar is done?! I am going to show you how to make that happen. Visualize your data!  ... really see it To use the code to create a calendar from a q…
In this video, Percona Solution Engineer Dimitri Vanoverbeke discusses why you want to use at least three nodes in a database cluster. To discuss how Percona Consulting can help with your design and architecture needs for your database and infras…

618 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question