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Is it configured with MGCP or H.323?
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DNA doesn't show any misconfigurations. There are other faxes that are configured the same and they are working. 
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DNA doesn't show any misconfigurations. There are other faxes that are configured the same and they are working.

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Thank you I will give this a try tomorrow morning and let you know.
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Thank you I will give this a try tomorrow morning and let you know.

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Looking for some troubleshooting tips on cisco's VG224 particularly faxing. The VG224 is connecting to our CUCM 7.1.3 server. Right now I am having an issue with a 2 faxes 1 fax doesn't even answer when you call the extension(5231) the other fax answers (5047) but doesn't receive the fax. We had some fax technicians come out and they said the issue is internal to our network. I rebooted the VG224 that they are connected to and now I can receive faxes on 5047 but 5231 still doesn't pick up.<br />
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Are there any commands that would show bad ports on the VG224? Or a command that would let me debug the traffic? Or even something in the CUCM server that shows something wrong. Any help is appreciated.
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Looking for some troubleshooting tips on cisco's VG224 particularly faxing. The VG224 is connecting to our CUCM 7.1.3 server. Right now I am having an issue with a 2 faxes 1 fax doesn't even answer when you call the extension(5231) the other fax answers (5047) but doesn't receive the fax. We had some fax technicians come out and they said the issue is internal to our network. I rebooted the VG224 that they are connected to and now I can receive faxes on 5047 but 5231 still doesn't pick up.

Are there any commands that would show bad ports on the VG224? Or a command that would let me debug the traffic? Or even something in the CUCM server that shows something wrong. Any help is appreciated.

VG224 troubleshooting

IP telephony (Internet Protocol telephony) is a general term for the technologies that use the Internet Protocol's packet-switched connections to exchange voice, fax, and other forms of information that have traditionally been carried over the dedicated circuit-switched connections of the public switched telephone network (PSTN). Using the Internet, calls travel as packets of data on shared lines, avoiding the tolls of the PSTN. The challenge in IP telephony is to deliver the voice, fax, or video packets in a dependable flow to the user.

IP Telephony

Voice over IP (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service. The term specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN).  Examples of the VoIP protocols are H.323, Media Gateway Control Protocol (MGCP), Session Initiation Protocol (SIP), H.248 (also known as Media Gateway Control (Megaco)), Real-time Transport Protocol (RTP), Real-time Transport Control Protocol (RTCP), Secure Real-time Transport Protocol (SRTP), Session Description Protocol (SDP), and Inter-Asterisk eXchange (IAX).