Print error: "Printer status is not available at this time". I can print but this message is an annoyance.


I am the server admin. One of my user is experiencing this problem:

"I connect to a company printer on the print server. No one else connected to the same printers have any problems. We are all on Win7, and printer server is Win2K8. The printers models are HP Color LaserJet 4700 and Xerox WorkCentre Pro 232. Again, no one has this issue except me. Help!"

ksolAsked:
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David_IngledewConnect With a Mentor Commented:
Not worried about the points, but here's my take:

Bi-directional support uses SNMP to query the device and check it's status.

As this is IP based, the device itself has a limit as to how many IP connections it can maintain at any point (normally ~10) so any additional requests would be refused thus the status check refusal. This is why we recommend printing via a server as the server can handle multiple feeds for printing whilst keeping the IP connections to the actual devices limited.

Job notifications would normally use the windows bubble messaging to advise when a job is printed. I'm not 100% sure what this uses but I don't believe it to be IP. Probably feedback from the spooler to the messaging.
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BCipolloneCommented:
You can get around this by mapping the printer directly to the IP instead of going through the server.  That's about all I know.
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nobusCommented:
if the user tries from another user account - does it happen also ?
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nobusCommented:
meaning - it can be a corrupt account
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ksolAuthor Commented:
nobus:

I mapped to the same two printers in question from a win7 system, and can print w/o msg's appearing. the user does not have another account to try. i informed the user to try simply removing/adding back to the print queues.
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nobusCommented:
if he has no other account - make one to test the problem
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David_IngledewCommented:
Keep printing via the server - it will reduce calls to the device.

You need to find out if the problem follows the user or workstation...
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ksolAuthor Commented:
I resolved the issue by disabling job notification and bi-directional setup in the properties of the Xerox print queue. I read about this on google. However, Im not sure what the purpose for these two options are from a users standpoint. If anyone wants to give me a good explanation for it, then I would give points to best explanation. Im not sure if my user community will be affected by this change.
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hdhondtCommented:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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