Add a Fax Account in SBS 2008

Posted on 2011-09-23
Last Modified: 2012-05-12
We have just installed a new SBS 2008 server as an upgrade from an old SBS 2003 server.  On the new server we are not able to create a fax printer or fax accounts.  When you attempt to add an account in Windows Fax and Scan, the wizard seems to complete, but no account shows up.  The logged on user (Administrator) does show up as an account in the Fax Service console though.  I'm baffled and would appreciate any suggestions.
Question by:SpyderG
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LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 36594356
You should be configuring these users in the Windows SBS Console, not in Windows Fax and Scan.

From the Network > Devices tab, click on your Fax modem and then in the Device Tasks on the right side, first you need to configure the fax service, then you can Configure the Windows SBS Fax Users group.

For more information about this, click on the HELP button on the top right while viewing the Devices screen.


Author Comment

ID: 36601077
Thanks for the response Jeff.  I've configured the fax service and added the users through the console, but there's still no fax printer and Windows Fax and Scan still shows that there are no fax accounts.

LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 36714543
There shouldn't be any fax accounts in Windows Fax and Scan on the server because you won't be faxing from the Server's desktop.

You SHOULD see them in the Fax Service configuration though.  To access that click START > ALL PROGRAMS > Windows Small Business Server > Windows SBS Native Tools Management (put a shortcut for this MMC on your desktop as its really handy for accessing SBS' features).

Then expand Fax (local) in the left-hand column and click on Accounts.  If you don't see any user accounts here, then you can add them manually.  Right click on the right panel and select NEW to add the accounts.  (If you get an error when trying to expand the Fax (local) service, then you haven't fully set up your fax service and you need to "start the fax service" from the SBS Console > Network > Devices tab.)

You will then need have each user add their own account to Windows Fax & Scan on their workstation.

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Author Comment

ID: 36714638
Maybe I've missed something here... I can't install on the workstations until there's a fax share on the server.  I thought that would show up once I had users properly added.  Am I missing an earlier step?

Accepted Solution

SpyderG earned 0 total points
ID: 37032308
We ended up calling MS tech support and they identified a corrupt GPO that was causing this problem.

Author Closing Comment

ID: 37055394
Resolved by MS tech support.

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