Solved

Basic Telephony

Posted on 2011-09-23
8
226 Views
Last Modified: 2012-05-12
I have an issue with a phone jack that I am looking for some basic direction in troubleshooting.  I am being asked to support a phone system, even though I have no experience with telephony.   The phone jack just stopped working and nothing is labeled so I am not sure how to trace to where the line is terminated.  There are two sets of punch down blocks located on opposite sides of the office.  
Any idea on what would cause a phone jack to stop working all of sudden ?  No other lines are showing a problem.   There is another phone jack located close (about 10 feet) from the jack that is having the issue.  Is a way to switch the lines where they are terminated? If so would this be done with the punch block or in a patch panel? As I mentioned nothing is labeled and there are 2 telco closets so it is going to be difficult to pinpoint.
Thanks for any feedback/direction anyone can give.
0
Comment
Question by:fjkaykr11
8 Comments
 
LVL 82

Expert Comment

by:Dave Baldwin
ID: 36590693
First, are you using regular home-type phones or a PBX-based phone system like a Cisco or a Nortel?
0
 
LVL 3

Author Comment

by:fjkaykr11
ID: 36592731
It is Voip on an Avaya system.   It looks like it is definately something with the specific extension or phone jack. If I move the phone aother jack I get a signal.
0
 
LVL 1

Assisted Solution

by:DvonHoltz
DvonHoltz earned 100 total points
ID: 36593027
As it's a VoIP system, next question would be is it a IP endpoint (Ethernet) or an analog endpoint? If its an ethernet, than chances are someone change the switch port config and the voice vlan is no longer defined.
0
 
LVL 82

Assisted Solution

by:Dave Baldwin
Dave Baldwin earned 400 total points
ID: 36593232
Even it's an analog connection, that line could have been disabled in the PBX.  And there is the possibility that the wiring went bad.  I have had that happen with old wiring.   Or disconnected at the punch-down blocks.  That has happened when 'other people' decided we didn't need that line...

Your choices are to hire a phone tech with experience on the Avaya VOIP system... or begin a very educational experience where you become a phone tech.  There is test equipment you need to check the line but you also need to know how that system works so you will know what to look for.

Or you might get lucky and be able to put it off until the next time...
0
IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

 
LVL 15

Expert Comment

by:deepdraw
ID: 36593275
Or if you have some IT skills plug the socket into a pc. In the comms room plug the port into a normal switchport.
If the pc works then comment 36593027 summs up the issue and you would need the person to undo the change.
If it does not work you need someone to put in a new cable or check the cable that is there.

Greg
0
 
LVL 3

Author Comment

by:fjkaykr11
ID: 36718218
I was wrong it looks like it s IP PBX, not Voip. I don't think I can use a PC to test this.
The lines at the punch block are locked off from others so I don't think it is an issue there.
I still have no idea on where to look.  
0
 
LVL 82

Accepted Solution

by:
Dave Baldwin earned 400 total points
ID: 36718664
The first thing is to get into the PBX setup and see if that jack is enabled or turned off.  You may have to call the service company for the PBX to do that.
0
 
LVL 3

Author Comment

by:fjkaykr11
ID: 36852559
Ok. Thanks for the feedback. Looks like I am going to have to hire someone to give me more direction.
0

Featured Post

Maximize Your Threat Intelligence Reporting

Reporting is one of the most important and least talked about aspects of a world-class threat intelligence program. Here’s how to do it right.

Join & Write a Comment

Suggested Solutions

Title # Comments Views Activity
VLan and Voice Vlan 5 45
Skype for Business server 2015 enterprise voice direct calling 10 67
Shared number solutions 1 54
dialer.exe 4 51
I recently purchased a Bluetooth headset called the Music Jogger (model BSH10). The control buttons on it look like this: One of my goals is to use it as the microphone and speakers for Skype calls. In that respect, it works well. However, I …
Almost all Internet protocol telephones have built-in switches at the back that allow you to connect your personal computer to one port and use the other port to connect your phone to to a Cisco switch.   Why we need to connect the PC to the pho…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now