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Backup Exec 2010 R3 Error E000035E

Posted on 2011-09-23
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Last Modified: 2012-05-12
I have two different sites I am having this error. Error E000035E

Both are Exchange 2010 one is SBS 2011 and the other is Exchange Enterprise Product.

e000035e - The Backup Exec Agent for Microsoft Exchange was not used to create the last full backup of this database.  You must use the Exchange Agent to run a full backup before you run a differential or incremental backup.

13.0 Rev 5204 (64-bit)
Backup Full works fine it is the incremental backups that fail.

I cannot find how to install the Agent for Exchange I found the Remote Agent for Windows but not an Exchange Agent.
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Question by:RickEpnet
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by:jesaja
jesaja earned 200 total points
ID: 36591493
The remote agent includes the Exchange agent and if you licensed the Exchange feature it should backup the Exchange Databases
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Expert Comment

by:yelbaglf
ID: 36592420
Have a look at this article...
http://www.symantec.com/business/support/index?page=content&id=TECH124338

Also, if there are other backups running during this time or between your fulls and incrementals, etc. then this will cause them to fail as well.  If you happen to be using an online backup or other backup solution in addition to BE, please disable those.  Then ensure that Exchange maintenance is not running during the backup windows.
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by:RickEpnet
ID: 36592535
yelbaglf I did already see this article and I went through this. I am in the processes of making sure there in no other backups running.
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Author Comment

by:RickEpnet
ID: 36707489
I am also getting these to error in my Event Logs.

Event ID 2007
Information Store (4436) Shadow copy instance 134 aborted.

Information Store (4436) Shadow copy instance 133 aborted.


Event ID 9782
Exchange VSS Writer (instance b91bec6c-81fe-427f-9f13-cb97cd625812:134) has completed the backup of database 'Public Folder Database 2008466347' with errors. The backup did not complete successfully, and no log files were truncated for this database.

Exchange VSS Writer (instance 9c7d59b7-951a-4b3d-afec-895c6f92c760:133) has completed the backup of database 'Mailbox Database 1600752793' with errors. The backup did not complete successfully, and no log files were truncated for this database.
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Accepted Solution

by:
yelbaglf earned 300 total points
ID: 36713347
I would look into the following:
All Windows updates installed
All Exchange updates installed
All BE updates installed on the Media Server and the Remote Agent
Using Symantec Tape Library drivers
AV is turned off
Separate Exchange DB backups from system backups

I'm sure you've done this one, but just in case...
http://www.symantec.com/business/support/index?page=content&id=HOWTO21796

Then run the following from cmd line to ensure there are no errors.
vssadmin list writers

http://technet.microsoft.com/en-us/library/cc754968(WS.10).aspx
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Author Comment

by:RickEpnet
ID: 36817366
I am waiting for our AV guy to put in the exclusions I think that might be the issue.
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Expert Comment

by:yelbaglf
ID: 36904122
Did the AV exclusions do the trick?
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Author Comment

by:RickEpnet
ID: 36904325
Yes that did the trick to one of the location the other I am still have some issue with but no time to work on it right now.
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