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compaq laptop won't accept profile

Posted on 2011-09-24
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Last Modified: 2012-05-12
Does anyone know why a Compaq laptop cannot turn on fully because it does not recognise "the profile", even though it is not giving the option to sign on in any way?
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Question by:mikecharters
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rindi earned 250 total points
ID: 36591977
Boot it with a UBCD, then run the HD manufacturer's diagnostic utility on it:

http://ultimatebootcd.com

Also, what OS is installed?
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Assisted Solution

by:MicroageFortMcMurray
MicroageFortMcMurray earned 250 total points
ID: 36913183
Might have a corrupted profile. As rindi guess, it might be a corrupted hard drive. You can try to fix the problem with a check disk or you might have to create a new profile then copy the file to the new profile.

A quick an easy way to create a new profile would be to boot in safe mode. With some luck you should access the Administrator profile and from there you can create a new profile within control panel.

Good Luck
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