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Office 2010 - Font Issue - font not available/listed

Posted on 2011-09-24
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Last Modified: 2012-05-12
I need to use the Rockwell Light font in Windows 7/Word 2010 (all service packs applied).  I downloaded the free version of this font from 'http://www.fontyukle.net/en/Rockwell+Light.ttf'.  I have unblocked the downloaded file (right-click, properties etc.) and I have admin priviliges.  I installed the font using (right-click and install) and when I view the Rockwell group (Control Panel, Fonts) it is there, along with:

Rockwell Bold
Rockwell Bold Italic
Rockwell Condensed
Rockwell Condensed Bold
Rockwell Extra Bold
Rockwell Italic
Rockwell Regular.

However, in any MS Office application the Font drop down list only offers me:

Rockwell
Rockwell Condensed
Rockwell Extra Bold.

I can see that most of the other font variations that are not listed are applied by setting the bold/italic attribute in Word but why is 'Rockwell Light' not listed and how else can I access it?

Incidentally, if I install this on a Vista PC running Word 2003, the 'Light' font is available in the font list and useable.

The font is not hidden.  I have tried downloading from different sources but that does not solve the problem.  I have also tried installing it using registerfont.exe.  I could try purchasing the font but my client is using a free version (albeit different o/s and Word version for the moment) and I cannot find anything to suggest that W7/Office 2010 should not be able to as well.  I can successfully install other downloaded, free fonts.

Many thanks for any help you can give me.

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Question by:MonteDelMar
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Assisted Solution

by:tskelly082598
tskelly082598 earned 668 total points
ID: 36592655
I don't have Office 2010 here at home to try, but I did find a lot of interesting suggestions to try at the link below:

http://social.technet.microsoft.com/Forums/en/winserverGP/thread/fc178004-d0b0-40c3-b41a-da8129c8d3ef

Maybe you could rename the FNTCACHE.DAT file as a backup and see if it is recreated with the missing fonts.
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LVL 50

Assisted Solution

by:jcimarron
jcimarron earned 1332 total points
ID: 36593089
MonteDelMar--The Help button in Win 7 Control Panel|Fonts says
"To install a font
Right-click the font you want to install and click Install.
Tip
You can also install a font by dragging it into Fonts in Control Panel."
If that does not work see
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_install/cannot-install-font-on-windows-7-32bit/9321ae0b-c30c-4cd1-8436-741256cc210f
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Assisted Solution

by:jcimarron
jcimarron earned 1332 total points
ID: 36593172
MonteDelMar--I forgot to mention this page
http://www.fontslog.com/rockwell-light-otf-13630.htm
You can click on "How to install this font?"
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Author Comment

by:MonteDelMar
ID: 36595045
Thank you both for your responses.  Just an update to say that I am not ignoring this question.  

I have had the opportunity to test it on another 2010 PC now and the same thing happens.  I have also purchased the font and installed on 2010 and that is fine - it does not install as part of the Rockwell group though but is entirely separate (which is understandable as the purchased font is 'Rockwell MT Light' rather than 'Rockwell Light').  I am pretty sure this is going to be 2010 related.  I will do some more testing tomorrow and post back.
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Accepted Solution

by:
MonteDelMar earned 0 total points
ID: 36991124
I eventually tried this font on another 2010 setup and a 2007 one, with a mix of Windows versions, and experienced the same issue.  I then purchased a TruType version of this font and it works perfectly.  The also have OpenType version which also works in that it is listed an available, although I am dubious about its stability.  My feeling is that the problems are linked to the free font.

Thank you to everyone for your input, all of which was useful in arriving at this conclusion..
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Author Closing Comment

by:MonteDelMar
ID: 37013626
Whilst none of the answers above resolved the issue they did help me to eliminate the obvous, and some of the less obvious, possibilities.  In the end installing a properly licensed version did the trick, which is not entirely surprising.
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Expert Comment

by:jcimarron
ID: 36994068
MonteDelMar--Glad to hear the good news.  
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