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Swapping processors corrects BIOS error?

Posted on 2011-09-24
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Last Modified: 2012-06-22
Each time our Dell PowerEdge 2950 has been powered off and the power disconnected from the back, we receive an Error 1410 at the BIOS screen and then it reboots its self.  The only way we can resolve the problem is if we flip two processors in it (take processor A out and put it where processor B is and take out processor B and put it where processor A was).  Each time this issue happens (four times so far) we just flip the processors and it works without errors.

My question is that since we have had the motherboard replaced twice already, what is causing the problem and how would we prove it to Dell?

Also, has anyone heard of this happening before?

Thanks,

Peter
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Question by:RTCexpert
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by:garycase
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It's relatively unlikely that swapping the CPU's is the real reason this action "fixes" this issue.    I suspect it's the BIOS reset that results as a result of that swap action => chances are you could simply remove the CPU's and reseat them in the same sockets with the same result.

This sounds like a BIOS configuration issue that's resolving itself when you force a complete reset.    It's apparently losing its configuration data from CMOS when it doesn't have the 5v standby power line.    This is likely due to a failed motherboard battery ==> try replacing the battery and see if you no longer get the problem.
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by:andyalder
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Swapping the CPUs about should have no effect if they are the same stepping, but if they are different steppings it may indeed make strange things happen.
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by:Merete
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Error 1410  is not related to your swapping of CPU.
What is Runtime error 1410? This error usually occurs when a DLL file is missing, or not registered on your computer. It is a really common problem for windows users which crashes now and then.
There is a fix here
http://www.registryquick.net/runtime/Fix-Runtime-error-1410-How-to-Fix-Runtime-error-1410-64314.html

Your other>My question is that since we have had the motherboard replaced twice already, what is causing the problem and how would we prove it to Dell?
Possible causes over heating due to dust or  overload.
Continous hard shutdoens if lockups occur
Short /failing  power off switch or faulty parts. Can't really say what causes a motherboard to fail but it would be something faulty in the hardware
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by:Qlemo
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I've requested that this question be closed as follows:

Accepted answer: 500 points for garycase's comment http:/Q_27325837.html#36592712

for the following reason:

This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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RTCexpert earned 0 total points
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This ended up being bad memory.  According to Dell, and after several days of trouble shooting, the server would hit a thresh hold and would start using the bad memory which would then cause it to crash, and we haven't had any more issues since pulling out the bad memory.
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by:Qlemo
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Objecting to stop my CV action to allow for accepting the solution posted now.

Qlemo
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