Solved

Swapping processors corrects BIOS error?

Posted on 2011-09-24
8
586 Views
Last Modified: 2012-06-22
Each time our Dell PowerEdge 2950 has been powered off and the power disconnected from the back, we receive an Error 1410 at the BIOS screen and then it reboots its self.  The only way we can resolve the problem is if we flip two processors in it (take processor A out and put it where processor B is and take out processor B and put it where processor A was).  Each time this issue happens (four times so far) we just flip the processors and it works without errors.

My question is that since we have had the motherboard replaced twice already, what is causing the problem and how would we prove it to Dell?

Also, has anyone heard of this happening before?

Thanks,

Peter
0
Comment
Question by:RTCexpert
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
8 Comments
 
LVL 70

Expert Comment

by:garycase
ID: 36592712
It's relatively unlikely that swapping the CPU's is the real reason this action "fixes" this issue.    I suspect it's the BIOS reset that results as a result of that swap action => chances are you could simply remove the CPU's and reseat them in the same sockets with the same result.

This sounds like a BIOS configuration issue that's resolving itself when you force a complete reset.    It's apparently losing its configuration data from CMOS when it doesn't have the 5v standby power line.    This is likely due to a failed motherboard battery ==> try replacing the battery and see if you no longer get the problem.
0
 
LVL 56

Expert Comment

by:andyalder
ID: 36593509
Swapping the CPUs about should have no effect if they are the same stepping, but if they are different steppings it may indeed make strange things happen.
0
 
LVL 70

Expert Comment

by:Merete
ID: 36697332
Error 1410  is not related to your swapping of CPU.
What is Runtime error 1410? This error usually occurs when a DLL file is missing, or not registered on your computer. It is a really common problem for windows users which crashes now and then.
There is a fix here
http://www.registryquick.net/runtime/Fix-Runtime-error-1410-How-to-Fix-Runtime-error-1410-64314.html

Your other>My question is that since we have had the motherboard replaced twice already, what is causing the problem and how would we prove it to Dell?
Possible causes over heating due to dust or  overload.
Continous hard shutdoens if lockups occur
Short /failing  power off switch or faulty parts. Can't really say what causes a motherboard to fail but it would be something faulty in the hardware
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 70

Expert Comment

by:Qlemo
ID: 37030516
I've requested that this question be closed as follows:

Accepted answer: 500 points for garycase's comment http:/Q_27325837.html#36592712

for the following reason:

This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
0
 

Accepted Solution

by:
RTCexpert earned 0 total points
ID: 37030401
This ended up being bad memory.  According to Dell, and after several days of trouble shooting, the server would hit a thresh hold and would start using the bad memory which would then cause it to crash, and we haven't had any more issues since pulling out the bad memory.
0
 
LVL 70

Expert Comment

by:Qlemo
ID: 37030517
Objecting to stop my CV action to allow for accepting the solution posted now.

Qlemo
Cleanup Volunteer
0

Featured Post

Get 15 Days FREE Full-Featured Trial

Benefit from a mission critical IT monitoring with Monitis Premium or get it FREE for your entry level monitoring needs.
-Over 200,000 users
-More than 300,000 websites monitored
-Used in 197 countries
-Recommended by 98% of users

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Hyper-convergence systems have taken the IT world by storm and have quickly started to change our point of view of how the data center should and could be architected. In this article, I’ll explain the benefits of employing a hyper-converged system …
Moving your enterprise fax infrastructure from in-house fax machines and servers to the cloud makes sense — from both an efficiency and productivity standpoint. But does migrating to a cloud fax solution mean you will no longer be able to send or re…
Do you want to know how to make a graph with Microsoft Access? First, create a query with the data for the chart. Then make a blank form and add a chart control. This video also shows how to change what data is displayed on the graph as well as form…
In this video you will find out how to export Office 365 mailboxes using the built in eDiscovery tool. Bear in mind that although this method might be useful in some cases, using PST files as Office 365 backup is troublesome in a long run (more on t…

617 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question