Solved

Internet Explorer cannot display the webpage

Posted on 2011-09-24
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Last Modified: 2012-05-12
Hello Experrts

As of sometime after 9:44 (the last email timestamp) I have one machine that will not access the net.  All the other machines in the network connect just fine.  This one appears to be the only one with a problem.

I can release and renew the IP address, I can ping addresses in the local network, including the gateway (Netgear ProSafe VPN Firewall SRXN3205), and I can ping public IP addresses and Yahoo.  But I can't access anything, INCLUDING the gateway.  

I've run the Winsock fix and SFC, but neither made any difference (restarted after each, BTW).

It appears the  issue is in the computer, but I'm danged if I can figger a resolution.

Any ideas?

Thanks

thedslguy
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Question by:thedslguy
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11 Comments
 
LVL 83

Expert Comment

by:Dave Baldwin
ID: 36593824
Is there anything more to the error message?
0
 
LVL 9

Expert Comment

by:IntegrityOffice
ID: 36593840
have you done a system restore to before the issue occured, try running something like www.hijackthis.de and analysing it, www.pandasoftware.com and activescan etc
0
 
LVL 9

Expert Comment

by:IntegrityOffice
ID: 36593845
you can download the hijack this on another machine and then ocopy it run it and save the logs and pop them back on another system.

maybe combofix is worth running too.
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LVL 1

Author Comment

by:thedslguy
ID: 36593897
DaveBaldwin

No, it's the common page.

IntegrityOffice

I run NIS 2102, MalwareBytes (pro so it updates and scans regularly... I think if I had some issue like that, the protections I have would show something.

If there are no relevant offers by midday tomorrow, I'll pull the drive and scan it thoroughly for spyware, etc.

tdg

0
 
LVL 83

Expert Comment

by:Dave Baldwin
ID: 36593922
Is Norton up to date and the subscription still good?  I ask because there have been a lot of cases where an expired Norton messes things up and an un-installed Norton doesn't uninstall completely and blocks internet access.

Are you able to install Firefox on that computer and use it to check your internet connection?
0
 
LVL 1

Author Comment

by:thedslguy
ID: 36593969
DaveBaldwin:

NIS is up to date.  I just ran a scan and all is OK.  I don't have FireFox installed, but Chrome is there and shows a similar no-connect response  (Unable to access the network)

tdg

0
 
LVL 83

Expert Comment

by:Dave Baldwin
ID: 36593989
Can you connect to the other computers on the network by name and/or IP in Windows Explorer?  Does anything show in Network Neighborhood?  Any web servers on the LAN you can connect to?  From a command prompt, does 'nslookup' work to get an IP for a domain name?  Have you compared the network setup screen to the other computers on the network?  Make sure DNS selection is correct?
0
 
LVL 1

Author Comment

by:thedslguy
ID: 36594190
DaveBaldwin:


I cannot connect to other machines via IE  (I checked two of them and they have complete access).  I get the same messages as when I try to connect to my router (either "invalid address" or "Internet Explorer cannot display the webpage".

My Network Places shows all the places but will not connect to any of them.

NSLookup shows the primary DNS from my ISP, as does a working machine.

Network setup is the same as that working machine.

DNS is correct.

Starting to consider a repair install.

Thanks

tdg
0
 
LVL 83

Expert Comment

by:Dave Baldwin
ID: 36594333
That is pretty odd.  Normally one of those things will show some clue as to what's blocking access.  Because that is clearly what is happening.  I use a program called TCPView from Sysinternals (now part of Microsoft) to show all the current TCP/UDP connections on your computer.  I would understand if you're tired of dealing with this but it would be interesting to see what it shows.  http://technet.microsoft.com/en-us/sysinternals/bb897437
0
 
LVL 1

Accepted Solution

by:
thedslguy earned 0 total points
ID: 36894766
I apologize for the delay in responding.  We had a situation here that took precedence over everything else.

Anyway, I did wind up doing a repair install to resolve this.  

Beause the comments did not provide a solution I'm going to withdraw the query without points, unless there are objections.  As I said, I appreciate the comments.  But to be fair to everyone, I've always believed in giviong points only when there is a solution psoted.

Thanks to all who posted.

thedslguy
0
 
LVL 1

Author Closing Comment

by:thedslguy
ID: 36915556
Beause the comments did not provide a solution I'm going to withdraw the query without points, unless there are objections.  I appreciate the comments,  but to be fair to everyone, I've always believed in giving points only when there is a solution posted

Thanks to all who posted!

thedslguy
0

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