Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Word 2007

Posted on 2011-09-25
11
Medium Priority
?
191 Views
Last Modified: 2012-05-12
When I open an word  attachment in outlook 2007 it comes up blank when I double click it the first time. Finally the second or third time it opens up..

Also most of the time word will come up saying the command cannot be processed.
Posted via EE Mobile
0
Comment
Question by:avib27
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 4
  • 2
  • +1
11 Comments
 
LVL 23

Expert Comment

by:Brian Gee
ID: 36595821
As a rudimentary troubleshooting step, try closing Word/Outlook then repairing the Office 2007 installation.
0
 
LVL 1

Author Comment

by:avib27
ID: 36595833
I ran the diagnostics.. But before that I reinstalled office 2007 because it was giving that error
0
 
LVL 23

Expert Comment

by:Brian Gee
ID: 36595840
If you were to login as a different user account on this computer, does the issue as you illustrate it still exist?
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
LVL 1

Author Comment

by:avib27
ID: 36595857
There is only one user account..
0
 
LVL 23

Expert Comment

by:Brian Gee
ID: 36595917
Creating a secondary account for testing on this machine could be immensely helpful in troubleshooting.

In any case, try launching Outlook in Safe Mode and see if the behavior persists. Click on the Windows logo in the bottom left corner > type in outlook /safe in the Search box > Enter on your keyboard.
0
 
LVL 10

Expert Comment

by:Tony Barkdull
ID: 36595919
There is a known issue with Word 2007 and AVG. Do you use AVG as an antivirus? Remove or disable AVG and try.

Also, make sure you are up-to-date on all patches for Office 2007.

Verify that indeed Word is the default program for .docx files by looking in Default Programs in the Control Panel
0
 
LVL 23

Accepted Solution

by:
Brian Gee earned 1000 total points
ID: 36596208
Disable the ESET anti-virus and then restart your system. After it restarts, confirm that ESET is not started or active and then try an Outlook attachment again.
0
 
LVL 66

Assisted Solution

by:johnb6767
johnb6767 earned 1000 total points
ID: 36602043
See if this folder exists.....

"%userprofile%\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook"

If so, exit Outlook and navigate the randomly named folder to the files and CUT them from this folder to a safe place. Then once it is empty, restart Outlook and retest.....
0
 
LVL 1

Author Comment

by:avib27
ID: 36924831
Hey Guys just to update you.. we tried what yobri, johnb676, and tbarkdull recommended.. So far it is working since last night.. We are going to give it a few more days an I will keep you updated and let you know what the end result is...
0
 
LVL 1

Author Comment

by:avib27
ID: 37045835
Thank you for all your help.. the solutions helped!!
0
 
LVL 66

Expert Comment

by:johnb6767
ID: 37045941
Glad you got a fix.....
0

Featured Post

 [eBook] Windows Nano Server

Download this FREE eBook and learn all you need to get started with Windows Nano Server, including deployment options, remote management
and troubleshooting tips and tricks

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Cancel future meetings from user mailboxes in Office 365 using Remove-CalendarEvents
We live in a world of interfaces like the one in the title picture. VBA also allows to use interfaces which offers a lot of possibilities. This article describes how to use interfaces in VBA and how to work around their bugs.
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…

610 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question