Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

Word 2007

Posted on 2011-09-25
11
Medium Priority
?
192 Views
Last Modified: 2012-05-12
When I open an word  attachment in outlook 2007 it comes up blank when I double click it the first time. Finally the second or third time it opens up..

Also most of the time word will come up saying the command cannot be processed.
Posted via EE Mobile
0
Comment
Question by:avib27
  • 4
  • 4
  • 2
  • +1
11 Comments
 
LVL 23

Expert Comment

by:Brian Gee
ID: 36595821
As a rudimentary troubleshooting step, try closing Word/Outlook then repairing the Office 2007 installation.
0
 
LVL 1

Author Comment

by:avib27
ID: 36595833
I ran the diagnostics.. But before that I reinstalled office 2007 because it was giving that error
0
 
LVL 23

Expert Comment

by:Brian Gee
ID: 36595840
If you were to login as a different user account on this computer, does the issue as you illustrate it still exist?
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 1

Author Comment

by:avib27
ID: 36595857
There is only one user account..
0
 
LVL 23

Expert Comment

by:Brian Gee
ID: 36595917
Creating a secondary account for testing on this machine could be immensely helpful in troubleshooting.

In any case, try launching Outlook in Safe Mode and see if the behavior persists. Click on the Windows logo in the bottom left corner > type in outlook /safe in the Search box > Enter on your keyboard.
0
 
LVL 10

Expert Comment

by:Tony Barkdull
ID: 36595919
There is a known issue with Word 2007 and AVG. Do you use AVG as an antivirus? Remove or disable AVG and try.

Also, make sure you are up-to-date on all patches for Office 2007.

Verify that indeed Word is the default program for .docx files by looking in Default Programs in the Control Panel
0
 
LVL 23

Accepted Solution

by:
Brian Gee earned 1000 total points
ID: 36596208
Disable the ESET anti-virus and then restart your system. After it restarts, confirm that ESET is not started or active and then try an Outlook attachment again.
0
 
LVL 66

Assisted Solution

by:johnb6767
johnb6767 earned 1000 total points
ID: 36602043
See if this folder exists.....

"%userprofile%\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook"

If so, exit Outlook and navigate the randomly named folder to the files and CUT them from this folder to a safe place. Then once it is empty, restart Outlook and retest.....
0
 
LVL 1

Author Comment

by:avib27
ID: 36924831
Hey Guys just to update you.. we tried what yobri, johnb676, and tbarkdull recommended.. So far it is working since last night.. We are going to give it a few more days an I will keep you updated and let you know what the end result is...
0
 
LVL 1

Author Comment

by:avib27
ID: 37045835
Thank you for all your help.. the solutions helped!!
0
 
LVL 66

Expert Comment

by:johnb6767
ID: 37045941
Glad you got a fix.....
0

Featured Post

[Webinar On Demand] Database Backup and Recovery

Does your company store data on premises, off site, in the cloud, or a combination of these? If you answered “yes”, you need a data backup recovery plan that fits each and every platform. Watch now as as Percona teaches us how to build agile data backup recovery plan.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Unable to change the program that handles the scan event from a network attached Canon/Brother printer/scanner. This means you'll always have to choose which program handles this action, e.g. ControlCenter4 (in the case of a Brother).
In this post, I will showcase the steps for how to create groups in Office 365. Office 365 groups allow for ease of flexibility and collaboration between staff members.
Learn how to create and modify your own paragraph styles in Microsoft Word. This can be helpful when wanting to make consistently referenced styles throughout a document or template.
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…
Suggested Courses

564 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question