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Word 2007

Posted on 2011-09-25
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Last Modified: 2012-05-12
When I open an word  attachment in outlook 2007 it comes up blank when I double click it the first time. Finally the second or third time it opens up..

Also most of the time word will come up saying the command cannot be processed.
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Question by:avib27
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Expert Comment

by:Brian Gee
ID: 36595821
As a rudimentary troubleshooting step, try closing Word/Outlook then repairing the Office 2007 installation.
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Author Comment

by:avib27
ID: 36595833
I ran the diagnostics.. But before that I reinstalled office 2007 because it was giving that error
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Expert Comment

by:Brian Gee
ID: 36595840
If you were to login as a different user account on this computer, does the issue as you illustrate it still exist?
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Author Comment

by:avib27
ID: 36595857
There is only one user account..
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Expert Comment

by:Brian Gee
ID: 36595917
Creating a secondary account for testing on this machine could be immensely helpful in troubleshooting.

In any case, try launching Outlook in Safe Mode and see if the behavior persists. Click on the Windows logo in the bottom left corner > type in outlook /safe in the Search box > Enter on your keyboard.
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Expert Comment

by:Tony Barkdull
ID: 36595919
There is a known issue with Word 2007 and AVG. Do you use AVG as an antivirus? Remove or disable AVG and try.

Also, make sure you are up-to-date on all patches for Office 2007.

Verify that indeed Word is the default program for .docx files by looking in Default Programs in the Control Panel
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Accepted Solution

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Brian Gee earned 250 total points
ID: 36596208
Disable the ESET anti-virus and then restart your system. After it restarts, confirm that ESET is not started or active and then try an Outlook attachment again.
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Assisted Solution

by:johnb6767
johnb6767 earned 250 total points
ID: 36602043
See if this folder exists.....

"%userprofile%\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook"

If so, exit Outlook and navigate the randomly named folder to the files and CUT them from this folder to a safe place. Then once it is empty, restart Outlook and retest.....
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Author Comment

by:avib27
ID: 36924831
Hey Guys just to update you.. we tried what yobri, johnb676, and tbarkdull recommended.. So far it is working since last night.. We are going to give it a few more days an I will keep you updated and let you know what the end result is...
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Author Comment

by:avib27
ID: 37045835
Thank you for all your help.. the solutions helped!!
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Expert Comment

by:johnb6767
ID: 37045941
Glad you got a fix.....
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