Solved

unable to read a file

Posted on 2011-09-25
7
203 Views
Last Modified: 2012-05-12
Hi fellow expert,

We have a client with an SBS 2003 sp2 server with share called Data accessible to all users, with full control and full control share permissions.

1 user, uses a program that reads the text files in a folder off of the data share, which has been working for weeks/months etc but this week, the program can't read the files in the folder.

The server is running software raid 1 mirrored drives for the data and software raid 1 mirrored drives for the o/s and programs.

We are not entirely sure what has happened, as nothing has changed this week to last week, but whilst the program can see the shared area, the user can create, delete and modify anything inside the folder, the software is struggling to see what is going on.

We have created new shares on the server on all drives, but still no joy.
If we move the folder to the local C drive, all works fine, if we move the folder to a different physical server, it works fine as well.

What we can't work out is why the original server has a problem, and what the problem may be...

a strange one i hear you ask...

Any asisstance gratefully received, whilst we have a workaround, its not ideal as other software needs to see the location, and to change this would involve a fair amount of work.

Thanks



0
Comment
Question by:teknite
  • 4
  • 2
7 Comments
 
LVL 3

Expert Comment

by:syedarifex
Comment Utility
Hi,

If the software has been updated , roll back it.

Looks like its a permission issue. To troubleshoot further, please provide us with error message.

0
 
LVL 8

Expert Comment

by:Amitabh Singh
Comment Utility
Hi yes it can be permission problem or it can be share folder session limitation !

check if their is any session limitation defined
 share folder session  limitation
in case if user limit is limited put as Maximum allowed , and then try to access this folder again ..

their is one more possibility f user account access , account can be blocked , disable , password expired , locked etc , so check the application which user account its using to access that share and if user account is fine .

please provide error massage also we able to provide you more possibility
0
 

Author Comment

by:teknite
Comment Utility
Hi,

The error message is "unable to open the file j:\bacs\abc123.txt"

the user can access the folder where the file is located. The user can create/modify and delete any files or folders within the share.
The user limit is set to maximum allowed.
The software hasn't been updated for some time.
Thanks
0
What Should I Do With This Threat Intelligence?

Are you wondering if you actually need threat intelligence? The answer is yes. We explain the basics for creating useful threat intelligence.

 
LVL 8

Expert Comment

by:Amitabh Singh
Comment Utility
"unable to open the file j:\bacs\abc123.txt"   looks like its mapped network drive did you try to disconnect this network drive and connect it back ?
0
 

Author Comment

by:teknite
Comment Utility
yes this has been done, as well as creating new shares and mapped drives.
Thanks
0
 

Accepted Solution

by:
teknite earned 0 total points
Comment Utility
Thanks for everyones help, we didn't find an answer to the problem but have had to move the folder to another server which works.
thanks
0
 

Author Closing Comment

by:teknite
Comment Utility
no direct answer to the problem, but have moved it to another server to get it working.
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

If you are a user of the discontinued Microsoft Office Accounting 2008 (MSOA) and have to move to a new computer running Windows 8, you will be unhappy to discover that it won't install.  In particular, Microsoft SQL Server 2005 Express Edition (SSE…
Learn about cloud computing and its benefits for small business owners.
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
In this seventh video of the Xpdf series, we discuss and demonstrate the PDFfonts utility, which lists all the fonts used in a PDF file. It does this via a command line interface, making it suitable for use in programs, scripts, batch files — any pl…

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now