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unable to read a file

Posted on 2011-09-25
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221 Views
Last Modified: 2012-05-12
Hi fellow expert,

We have a client with an SBS 2003 sp2 server with share called Data accessible to all users, with full control and full control share permissions.

1 user, uses a program that reads the text files in a folder off of the data share, which has been working for weeks/months etc but this week, the program can't read the files in the folder.

The server is running software raid 1 mirrored drives for the data and software raid 1 mirrored drives for the o/s and programs.

We are not entirely sure what has happened, as nothing has changed this week to last week, but whilst the program can see the shared area, the user can create, delete and modify anything inside the folder, the software is struggling to see what is going on.

We have created new shares on the server on all drives, but still no joy.
If we move the folder to the local C drive, all works fine, if we move the folder to a different physical server, it works fine as well.

What we can't work out is why the original server has a problem, and what the problem may be...

a strange one i hear you ask...

Any asisstance gratefully received, whilst we have a workaround, its not ideal as other software needs to see the location, and to change this would involve a fair amount of work.

Thanks



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Question by:teknite
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7 Comments
 
LVL 3

Expert Comment

by:syedarifex
ID: 36597358
Hi,

If the software has been updated , roll back it.

Looks like its a permission issue. To troubleshoot further, please provide us with error message.

0
 
LVL 8

Expert Comment

by:Amitabh Singh
ID: 36597599
Hi yes it can be permission problem or it can be share folder session limitation !

check if their is any session limitation defined
 share folder session  limitation
in case if user limit is limited put as Maximum allowed , and then try to access this folder again ..

their is one more possibility f user account access , account can be blocked , disable , password expired , locked etc , so check the application which user account its using to access that share and if user account is fine .

please provide error massage also we able to provide you more possibility
0
 

Author Comment

by:teknite
ID: 36650707
Hi,

The error message is "unable to open the file j:\bacs\abc123.txt"

the user can access the folder where the file is located. The user can create/modify and delete any files or folders within the share.
The user limit is set to maximum allowed.
The software hasn't been updated for some time.
Thanks
0
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LVL 8

Expert Comment

by:Amitabh Singh
ID: 36707912
"unable to open the file j:\bacs\abc123.txt"   looks like its mapped network drive did you try to disconnect this network drive and connect it back ?
0
 

Author Comment

by:teknite
ID: 36708274
yes this has been done, as well as creating new shares and mapped drives.
Thanks
0
 

Accepted Solution

by:
teknite earned 0 total points
ID: 37210997
Thanks for everyones help, we didn't find an answer to the problem but have had to move the folder to another server which works.
thanks
0
 

Author Closing Comment

by:teknite
ID: 37233466
no direct answer to the problem, but have moved it to another server to get it working.
0

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Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

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