Solved

Win7, unable to install Silverlight 7 C++ (KB2538243), windows updates

Posted on 2011-09-25
4
902 Views
Last Modified: 2012-05-12
Some of my websites are not displaying properly.  Called Microsoft, and it looks like I need Silver light to be installed.  This update will not install no matter what I do.

I'm logged in as Administrator.  Both Silver light & KB2538243 will not install.

Any suggestions  
0
Comment
Question by:rdabate
  • 2
4 Comments
 
LVL 28

Expert Comment

by:Run5k
ID: 36596167
What type of error message are you receiving?

Try to download the standalone install file from Microsoft, and then right-click to Run as administrator...

http://www.majorgeeks.com/Silverlight_d6151.html
0
 

Author Comment

by:rdabate
ID: 36596179
No Error, it looks like it installs, reboot, and it's not.  Still shows up in Windows Update.  
I've tried downloading the stand alone, when I run it, the files extract, then nothing happens.
0
 
LVL 28

Accepted Solution

by:
Run5k earned 250 total points
ID: 36596194
Just to double-check, is this possibly a case where you still have ActiveX filtering turned on within Internet Explorer?  If so, a web page that uses Silverlight will still display the "Install Silverlight" graphic even though it's already installed on the local machine.  Once you turn off ActiveX filtering, the web page automatically refreshes and the Silverlight content appears.
0
 
LVL 30

Expert Comment

by:ded9
ID: 36597360
Problem might be caused by your security software.

Put the computer in clean boot mode and then try to install the software.

Clean boot process

Start-type - msconfig- click on startup tab- click disable all...then click services tab- put a check on hide all microsoft services ...and then click disable all....click ok and then restart the computer in normal mode.

After installing the software ...come out of clean boot.


Can also try uninstalling the security software...reboot computer and check.



Ded9
0

Featured Post

Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup" or a blinking cursor with black screen. A loop for Auto repair will start but fix nothing.  You will be panic as there are no back…
By default the complete memory dump option is disabled in windows . If we want to enable the complete memory dump for a diagnostic purpose, we have a solution for it. here we are using the registry method to enable this.
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will give you a basic overview of Windows Live Photo Gallery and show you various editing filters and touches to photos you can apply. This will be demonstrated using Windows Live Photo Gallery on Windows 7 operating system.

792 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question