rdabate
asked on
Win7, unable to install Silverlight 7 C++ (KB2538243), windows updates
Some of my websites are not displaying properly. Called Microsoft, and it looks like I need Silver light to be installed. This update will not install no matter what I do.
I'm logged in as Administrator. Both Silver light & KB2538243 will not install.
Any suggestions
I'm logged in as Administrator. Both Silver light & KB2538243 will not install.
Any suggestions
ASKER
No Error, it looks like it installs, reboot, and it's not. Still shows up in Windows Update.
I've tried downloading the stand alone, when I run it, the files extract, then nothing happens.
I've tried downloading the stand alone, when I run it, the files extract, then nothing happens.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Problem might be caused by your security software.
Put the computer in clean boot mode and then try to install the software.
Clean boot process
Start-type - msconfig- click on startup tab- click disable all...then click services tab- put a check on hide all microsoft services ...and then click disable all....click ok and then restart the computer in normal mode.
After installing the software ...come out of clean boot.
Can also try uninstalling the security software...reboot computer and check.
Ded9
Put the computer in clean boot mode and then try to install the software.
Clean boot process
Start-type - msconfig- click on startup tab- click disable all...then click services tab- put a check on hide all microsoft services ...and then click disable all....click ok and then restart the computer in normal mode.
After installing the software ...come out of clean boot.
Can also try uninstalling the security software...reboot computer and check.
Ded9
Try to download the standalone install file from Microsoft, and then right-click to Run as administrator...
http://www.majorgeeks.com/Silverlight_d6151.html