Solved

Win7, unable to install Silverlight 7 C++ (KB2538243), windows updates

Posted on 2011-09-25
4
915 Views
Last Modified: 2012-05-12
Some of my websites are not displaying properly.  Called Microsoft, and it looks like I need Silver light to be installed.  This update will not install no matter what I do.

I'm logged in as Administrator.  Both Silver light & KB2538243 will not install.

Any suggestions  
0
Comment
Question by:rdabate
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 28

Expert Comment

by:Run5k
ID: 36596167
What type of error message are you receiving?

Try to download the standalone install file from Microsoft, and then right-click to Run as administrator...

http://www.majorgeeks.com/Silverlight_d6151.html
0
 

Author Comment

by:rdabate
ID: 36596179
No Error, it looks like it installs, reboot, and it's not.  Still shows up in Windows Update.  
I've tried downloading the stand alone, when I run it, the files extract, then nothing happens.
0
 
LVL 28

Accepted Solution

by:
Run5k earned 250 total points
ID: 36596194
Just to double-check, is this possibly a case where you still have ActiveX filtering turned on within Internet Explorer?  If so, a web page that uses Silverlight will still display the "Install Silverlight" graphic even though it's already installed on the local machine.  Once you turn off ActiveX filtering, the web page automatically refreshes and the Silverlight content appears.
0
 
LVL 30

Expert Comment

by:ded9
ID: 36597360
Problem might be caused by your security software.

Put the computer in clean boot mode and then try to install the software.

Clean boot process

Start-type - msconfig- click on startup tab- click disable all...then click services tab- put a check on hide all microsoft services ...and then click disable all....click ok and then restart the computer in normal mode.

After installing the software ...come out of clean boot.


Can also try uninstalling the security software...reboot computer and check.



Ded9
0

Featured Post

Enroll in June's Course of the Month

June's Course of the Month is now available! Every 10 seconds, a consumer gets hit with ransomware. Refresh your knowledge of ransomware best practices by enrolling in this month's complimentary course for Premium Members, Team Accounts, and Qualified Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A quick guide on how to use Group Policy to create a custom power plan and set it active on Windows 7.
The Windows functions GetTickCount and timeGetTime retrieve the number of milliseconds since the system was started. However, the value is stored in a DWORD, which means that it wraps around to zero every 49.7 days. This article shows how to solve t…
This Micro Tutorial will give you basic overview of the control panel section on Windows 7. It will depth in Network and Internet, Hardware and Sound, etc. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will give you a basic overview of Windows Live Photo Gallery and show you various editing filters and touches to photos you can apply. This will be demonstrated using Windows Live Photo Gallery on Windows 7 operating system.

690 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question