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Outlook autodiscover certificate error

Posted on 2011-09-25
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Last Modified: 2012-05-12
I have a hosted exchange account for my company's url, and I use Outlook 2007.  There is only one problem: whenever Outlook starts up, it issues a certificate error.  According to technical support, the error is in the certificate and since the certificate does not belong to the provider, they cannot do anything about it.  the error is:

"The name on the security certificate is invalid or does not match the name of the site. "

I can view the certificate and it is not for my URL.  the error message asks, " do you want to proceed?"

it doesn't seem to matter whether I click YES or NO; email still flows either way.   there is also an option to VIEW CERTIFICATE, which shows that the certificate was issued by UTN-USERFirst-Hardware and expires in 2012.

what can I do to eliminate this annoying error message.



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Question by:RBECKMN
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Expert Comment

by:SuperTaco
ID: 36596556
I'm not understanding how the certificate is not owned by the provider.  Any reputable Exchange provider, the provider owns the UCC/SAN certificate presented to your Outlook.  Most of the providers will deploy the outlook settings using a profile builder tool that you can download form their main site.  this will assist in getting rid of that error.  
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Author Comment

by:RBECKMN
ID: 36596581
here is what i got from tech support:

"As for the certificate this is not a certificate issued by us or to us as the domain name listed in screen shot is listing a domain that is not ours."

any ideas on how to respond to this?
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SuperTaco earned 2000 total points
ID: 36596595
Yes.  i've dealt with tech support like this before.  the best response is

"Well,  You're hosting my mail and my Outlook  pointing to your Exchange servers you host for me.  why would it be pointing to a domain that si not yours if the mail is still flowing properly?  do you have a utility i can use to properly set up my Outlook?  
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Author Closing Comment

by:RBECKMN
ID: 36596598
thanks.  i've  noticed that tech support from this provider is not so great.
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