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Outlook Web Access could not find a mailbox for Domain\Userna If the problem continues, contact technical support for your organization and tell them the following: The mailbox may be stored on a Micr

Posted on 2011-09-26
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2,060 Views
Last Modified: 2012-08-13
Hello Everyone

I'm getting the below error trying to access Outlook Web and also Activesync isn't working.

I have a SBS 2010 Box.  The last thing i did to the box was uninstall TrendMicro.  I didn't know the uninstall password so i used an uninstall tool.  

I've tried removing and recreating the OWA virtual directory.  No good.

There is only one server.

Outlook Web Access could not find a mailbox for Domain\Username. If the problem continues, contact technical support for your organization and tell them the following: The mailbox may be stored on a Microsoft Exchange 2000 or Microsoft Exchange 2003 server, or the Active Directory user account was created recently and has not yet replicated to the Active Directory site where this Client Access server is hosted.
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Question by:Up2DateTech
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9 Comments
 
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Expert Comment

by:Daelt
ID: 36597670
do you have the same problem with other users account or only one?
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Author Comment

by:Up2DateTech
ID: 36597919
didn't test that.  tried another account and no it worked for them.

The admin account is the one i've been testing.
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Author Comment

by:Up2DateTech
ID: 36597954
tested another one also 2 in total working.  only the admin not working.
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Author Comment

by:Up2DateTech
ID: 36597957
sorry 2 in total tested working out of 3 tested so far
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Accepted Solution

by:
Daelt earned 500 total points
ID: 36597996
Check into the exchange management if the admin mailbox does exist.

If so, you can delete it and recreate it
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Expert Comment

by:maxsmith5k
ID: 36598261
you could also see if it is disconnected from the user from the exchange management console
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Assisted Solution

by:Up2DateTech
Up2DateTech earned 0 total points
ID: 36602316
wasn't linked in exchange console
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LVL 4

Expert Comment

by:maxsmith5k
ID: 36709224
Hi,

Wasn't the incorrect solution selected?  The solution selected encouraged you to delete and recreate rather than simply link a disconnected mailbox, which was mentioned in another post.  Please clarify.
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