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Brightstore ARCserve 11.1 hangs when you click on the Device menu to look at the Tapes for Inventory

Posted on 2011-09-26
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Last Modified: 2012-05-12
Hi Guys,

I am using BrightStor Arcserver 11.1 and whenever I try to click on the "Device" menu option to look at the tapes, the softwares hangs.

I have done multiple things to resolve the issue but nothing has worked.
Stopped the CA services using cstop
Delete the files under the TEMP folde
Delete the 'r' files under the DATABASE folder
cstart
Still doesnt help

I have removed all the tapes from the Magazines of the Library and they are now empty but still the same issue.
I removed the drive at the back of the Tape Library and put it back again but even that did not fix it.
Delete the Tape Drive from Device Management on the server and then "Rescaned for hardware chanegs" to add the Library add in again (no use)

These are the last few lines of the TAPE.LOG

=========================
09/26 15:39:46 [228c] DB:: DB_GetEntryPoints:: pfASDBConnectToDBServer failed. error = 0x1
09/26 15:39:46 [228c] DB: Disconnected from Database Server.
09/26 15:39:46 [228c] DB:: SetDummyEntryPoints:: Executing SetDummyEntryPoints. error = 1
09/26 15:39:46 [228c] DB:SetHooks: Error in DB_GetEntryPoints. error = 1
09/26 15:40:46 [097c] TapeDrive[6] ABSL:3060 <ULT3580-HH4     89B1> S/N[1K10031405]
09/26 15:40:46 [097c] Library  [7] ABSL:3061 <3573-TL         7.40> S/N[00X2U78K4132_LL0]
09/26 15:40:46 [097c] FSDevice [8] ABSL:0000 <          tempbkup> S/N[]
09/26 15:40:46 [097c] FSDevice [9] ABSL:0010 <             daily> S/N[]
09/26 15:40:46 [097c] FSDevice [10] ABSL:0020 <           weekly2> S/N[]
09/26 15:40:46 [097c] ABSL = 0 0 0 0, adapterTransferSize = 131072
09/26 15:40:46 [097c] ABSL = 1 1 0 0, adapterTransferSize = 327680
09/26 15:40:46 [097c] ABSL = 1 1 1 0, adapterTransferSize = 327680
09/26 15:40:46 [097c] ABSL = 1 1 64 0, adapterTransferSize = 327680
09/26 15:40:46 [097c] ABSL = 2 1 0 0, adapterTransferSize = 327680
09/26 15:40:46 [097c] ABSL = 2 1 64 0, adapterTransferSize = 327680
09/26 15:40:46 [097c] ABSL = 3 0 6 0, adapterTransferSize = 1052672
09/26 15:40:46 [097c] ABSL = 3 0 6 1, adapterTransferSize = 1052672
09/26 15:40:46 [097c] ABSL = 4 0 0 0, adapterTransferSize = 69632
09/26 15:40:46 [097c] ABSL = 4 0 1 0, adapterTransferSize = 69632
09/26 15:40:46 [097c] ABSL = 4 0 2 0, adapterTransferSize = 69632
09/26 15:40:46 [23a4] DB:: DB_GetEntryPoints:: pfASDBConnectToDBServer failed. error = 0x1
09/26 15:40:46 [23a4] DB: Disconnected from Database Server.
09/26 15:40:46 [23a4] DB:: SetDummyEntryPoints:: Executing SetDummyEntryPoints. error = 1
09/26 15:40:46 [2374] DB:: DB_GetEntryPoints:: pfASDBConnectToDBServer failed. error = 0x1
09/26 15:40:46 [2374] DB: Disconnected from Database Server.
09/26 15:40:46 [2374] DB:: SetDummyEntryPoints:: Executing SetDummyEntryPoints. error = 1
09/26 15:40:46 [1630] DB:: DB_GetEntryPoints:: pfASDBConnectToDBServer failed. error = 0x1
09/26 15:40:46 [1630] DB: Disconnected from Database Server.
09/26 15:40:46 [1630] DB:: SetDummyEntryPoints:: Executing SetDummyEntryPoints. error = 1
09/26 15:41:05 [1630] DB: Database Library not ready.
09/26 15:41:05 [1630] DB:: SetDummyEntryPoints:: Executing SetDummyEntryPoints. error = 1
09/26 15:41:05 [2374] DB: Database Library not ready.
09/26 15:41:05 [2374] DB:: SetDummyEntryPoints:: Executing SetDummyEntryPoints. error = 1
09/26 15:41:05 [23a4] DB: Database Library not ready.
=================================
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Question by:kerry_dsouza
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Accepted Solution

by:
kerry_dsouza earned 0 total points
ID: 36598551
I did this and now I am able to click on "Device" and get in

=======
Run CSTOP.BAT from the ARCserve install directory.
Remove the following files from X:\Program Files\CA\BrightStor ARCserve Backup\Database:
 rdm.chi, rdm.chk and rAAAA*.chg
Remove the *.tmp files from the X:\Program Files\CA\BrightStor ARCserve Backup\temp directory.
Edit VELOCIS.INI in X:\Program Files\CA\BrightStor ARCserve Backup\Database modifying the
following entries to the values listed:
 Archiving =0
 AsyncRead =0
 AsyncWrite=0
Run CSTART.BAT from the ARCserve install directoy
==============================
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