Outlook 2010 Cached names suggested contacts disappears

Have a client that every time he closes Outlook, all his cached names disappear. When he starts to type, nothing comes up. It will rebuild itself, or we can force it with a fake email and not send it, but if he closes Outlook 2010 and re-opens it, they are gone.

Have tried to setup a new profile, same problem. Have installed SP1, same problem. He is using suggested contacts and not an n2k file. Using an Exchange 2003 server.
AlskiAsked:
Who is Participating?

Improve company productivity with a Business Account.Sign Up

x
 
dexITConnect With a Mentor Commented:
See if he still has an N2K file from his previous installation. You can try disabling cache mode, re-importing the file (you have to rename it "Outlook.NK2") using the /importnk2 outlook.exe switch. Once you can verify it has imported successfully, re-enable cache mode.
0
 
JohnBusiness Consultant (Owner)Commented:
There is an option that must be checked to use and populate Auto Complete. Has that been unchecked?

 Outlook-2010-AutoComplete
... Thinkpads_User
0
 
dexITCommented:
Is the user upgrading from Office 2003?
0
 
AlskiAuthor Commented:
He may have upgraded from 2003 awhile back. He was one of the holdouts.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.