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New Exchange Mail Contact doesn't show up in Global Address List

Hello,

I added a new Mail Contact and whenever I go to my outlook - new mail and try to select contact from the Global Address list, it doesn't show up.

I have Exchange 2007 and all has been working great no other issues.

Thanks,

nimdatx
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Jaime Campos
Asked:
Jaime Campos
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1 Solution
 
R--RCommented:
check if the outlook is in cache mode.
also check from OWA.
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James HIT DirectorCommented:
Can you verify that you did not check off "hide this address from Exchange address lists"?
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James HIT DirectorCommented:
Also, did you download another copy of your GAL?
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Jaime CamposAuthor Commented:
check if the outlook is in cache mode.

Not sure how to do that.

also check from OWA.

I can see it in OWA under Default Global Address List, but not in Outlook - To - Global Address List.

Can you verify that you did not check off "hide this address from Exchange address lists"?

This is not Checked.

Also, did you download another copy of your GAL?

Not sure how to do that, so I don't thing I did.

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James HIT DirectorCommented:
If you see it in OWA, then you need to download GAL.

In Outlook, go to tools send/Receive and select Download address book.
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Jaime CamposAuthor Commented:
I downloaded most recent Address Book and I still cannot see new contact.
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Jaime CamposAuthor Commented:
I can see new contact in a distrubution group I added the user to, but not in Global Address List. The Global Address list is where all users are created in by default?

I also checked on another PC and same results.
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James HIT DirectorCommented:
Did you create this contact in Outlook?
If so, then when you click on the address book, change it from the GAL to your Outlook contacts.
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Jaime CamposAuthor Commented:
No. It was created in EMC.
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Hendrik WieseInformation Security ManagerCommented:
Try the following:

Update-GlobalAddressList - Identity "address list" -DomainController "domain controller name"
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Hendrik WieseInformation Security ManagerCommented:
You should be able to run it like this as well:

Update-GlobalAddressList -Identity <GlobalAddressListIdParameter> -DomainController
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Jaime CamposAuthor Commented:
[PS] C:\Users\nimda\Desktop>Update-GlobalAddressList -Identity <GlobalAddressLis
tIdParameter> -rapa.local
The '<' operator is reserved for future use.
At line:1 char:37
+ Update-GlobalAddressList -Identity < <<<< GlobalAddressListIdParameter> -rapa
.local
    + CategoryInfo          : ParserError: (<:OperatorToken) [], ParentContain
   sErrorRecordException
    + FullyQualifiedErrorId : RedirectionNotSupported
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James HIT DirectorCommented:
Run that command as shown below.

Update-GlobalAddressList -Identity "Global Address List"
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Jaime CamposAuthor Commented:
[PS] C:\Users\nimda\Desktop>Update-GlobalAddressList -Identity "Global Address L
ist"
Update-GlobalAddressList : The operation could not be performed because object
'Global Address List' could not be found on domain controller 'Fileserver2.RAPA
.local'.
At line:1 char:25
+ Update-GlobalAddressList <<<<  -Identity "Global Address List"
    + CategoryInfo          : NotSpecified: (0:Int32) [Update-GlobalAddressLis
   t], ManagementObjectNotFoundException
    + FullyQualifiedErrorId : BF599BB7,Microsoft.Exchange.Management.SystemCon
   figurationTasks.UpdateGlobalAddressList
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Hendrik WieseInformation Security ManagerCommented:
did you run:

Update-GlobalAddressList - Identity "Global Address List" -DomainController "YourDomainControllerName"
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Jaime CamposAuthor Commented:
[PS] C:\Users\nimda\Desktop>Update-GlobalAddressList - Identity "Global Address
List" -DomainController "rapa.local"
Update-GlobalAddressList : A positional parameter cannot be found that accepts
argument 'Identity'.
At line:1 char:25
+ Update-GlobalAddressList <<<<  - Identity "Global Address List" -DomainContro
ller "rapa.local"
    + CategoryInfo          : InvalidArgument: (:) [Update-GlobalAddressList],
    ParameterBindingException
    + FullyQualifiedErrorId : PositionalParameterNotFound,Microsoft.Exchange.M
   anagement.SystemConfigurationTasks.UpdateGlobalAddressList
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Hendrik WieseInformation Security ManagerCommented:
there should be no space between the - and Identity
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Jaime CamposAuthor Commented:
[PS] C:\Users\nimda\Desktop>Update-GlobalAddressList -Identity "Global Address L
ist" -DomainController "rapa.local"
Update-GlobalAddressList : Unable to find 'rapa.local' computer information in
domain controller 'rapa.local' to perform the suitability check. Verify the ful
ly qualified domain name.
At line:1 char:25
+ Update-GlobalAddressList <<<<  -Identity "Global Address List" -DomainControl
ler "rapa.local"
    + CategoryInfo          : NotSpecified: (0:Int32) [Update-GlobalAddressLis
   t], ADExternalException
    + FullyQualifiedErrorId : 4CEAC4BF,Microsoft.Exchange.Management.SystemCon
   figurationTasks.UpdateGlobalAddressList
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Hendrik WieseInformation Security ManagerCommented:
The message is clear, it cannot find the your domain controller rapa.local. Is rapa.local your primary domain controller?
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Hendrik WieseInformation Security ManagerCommented:
Try the following:
 
1. Go to the EMC > Organization Configuration > Mailbox Node > Offline Address book tab and click update on the Default OAB,
Then  check the “Date modified” attribute of LZX files under …\Exchange Server\ExchangeOAB
2. Restart “ Microsoft Exchange File Distribution” service,
Then check the “Date modified” attribute of LZX files under …\Exchange Server\ClientAccess\OAB
If both “Date modified” attribute is the latest time, it means you have update OAB successfully.
3. Force Outlook updating OAB.
Restart Outlook or press “Send/Receive”àClick “send/Receive Groups”àClick “Download Address Book”

Reference: http://social.technet.microsoft.com/Forums/en-US/exchangesoftwareupdate/thread/3acd502b-56a0-4b52-b304-a977def0549e/
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Jaime CamposAuthor Commented:
Ok....

Both date modified have the same LZX dates

9/3/2011
9/10/2011
9/16/2011
 Bunch of 9/26/2011

FYI - Before I did what you said they both were not the same.

I then did step three and BINGO!!!!!!! YOU R THE EXPERT!!!!!!!
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Jaime CamposAuthor Commented:
What happened?
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Hendrik WieseInformation Security ManagerCommented:
You list just needed to be updated. This would have happened automatically, but you obviously needed it done sooner, and thus the force update.
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