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PC with iTunes crashes during upgrade, bricks iPhone 4, now need to restore

Posted on 2011-09-26
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Last Modified: 2016-05-10
I had an iPhone 4 with radio issues, and needed to take it to the next city for replacement at an iPhone store. Prior to leaving, I backed up the phone (successful) and allowed it to update the IOS to the latest version.

The backup went without a hitch.

However, during ths IOS upgrade - and immediately after placing the phone in a wiped mode set to receive the new IOS and then the restore, the PC on which iTunes resided crashed, and it won't even boot anymore.

This effectively bricked the phone with no way to make it usable for the drive, and an AT&T rep was nice enough to at least restore a working IOS on it. I then went to the Apple store in the next city and they replaced the phone (again, issue with radios).

Originally, I wanted to do what I did when I upgraded from 3G to 4: simply restore from iTunes to the new unit. With the PC crashed, this obviously isn't going to happen. I can recover almost all of the files from the crashed PC, including the iPhone backup if I know where the file is located, and simply copy this backup file to a fresh PC with a fresh iTunes installation.

Is this even possible?
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Question by:shrudlu
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Wild_Tech earned 500 total points
ID: 36602357
yes, this is possible. if you have xp your backup file is located in:

c:\documents and settings\users\"your profile"\application data\roaming\apple computer\mobile sync\backups

If you have vista or windows 7:
c:\users\"your profile"\app data\roaming\apple computer\mobile sync\backups

you will be able to find your backup folder in those locations, as for the rest of your music and what not just put it back in the music library on your new computer and direct itunes to it.
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