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Dell wireless utility issues

Posted on 2011-09-26
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Last Modified: 2013-12-27
We have switched our external laptops users over to Verizon WIFI hotspot cards, which require the use of the laptops internal wireless connection. The issue we are running into is that the wireless on some laptops will occasionally not come back on from hibernation or standby. The WIFI just will not work at all. When we try and open the Dell wireless utility nothing happens.
The only way of getting the wireless back on is to shut the laptop down and pull the battery out for 1-2 minutes.
Occasionally this will not work either, and I will have to try and disable and re-enable the built in wireless card in the device manager.
And if all else fails I have to log into the laptop as an administrator  and do the same steps.
I have unchecked the box in Power Management to turn off the device to save battery. I have updated the drivers.
Any other suggestions?
This is on Window XP laptops, the laptops are various Dell models ranging from D630- to E6420.
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Question by:lipari
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HAVARD7979 earned 2000 total points
ID: 36709122
have you tried to turn off the dell wireless and just use the native windows wifi to connect. I never use the dell radio I always use the one native to windows.  Which OS do these have on them and do you have the most current SP loaded.
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by:lipari
ID: 36709372
I am using Windows XP pro with all of the updates. I have not tried using the Microsoft wireless utility to control the wireless. I can give that a try.
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