[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
?
Solved

Condensed E-Mails

Posted on 2011-09-26
3
Medium Priority
?
371 Views
Last Modified: 2012-05-12
I have a user that brought this to my attention and I cannot find a reasonable answer to give them.  Here is the situation:

For most of us this is a convenience, but for a small few it is a problem.  If a user engages into a conversation with replies or included as a cc,  the emails (at random with no pattern as to why) start showing as:

"On Sep 26, 2011 @ 09:00 am, username@company.com wrote:"
<<Message>>

Instead of:

From: Sender Name [mailto:sender@company.com]
Sent: Monday, September 26, 2011 09:00 AM
To: recipient@company.com
Cc: cc@company.com
Subject: E-Mail Issue

<<Message>>

The setup:
We are using FuseMail and not Exchange.  Most of the end users have Outlook 2007/2010.  Most users are XP, Vista or 7.  

This is important for these users because they need to know who to reply to quickly and why this seems to have recently just started.  I have even tested my own account against my personal Gmail account and could not get this to happen again.  At first we thought it might have been an issue from replying from a mobile device or something else, but really have not been able to establish and sort of pattern.  

Any ideas on how to show the full header information, or if this could be an issue based on the manner in which a reply is sent?

Thanks in advance.
0
Comment
Question by:richecker
  • 2
3 Comments
 
LVL 4

Assisted Solution

by:mustang83
mustang83 earned 2000 total points
ID: 36708704
only option i can think about for you is to check the host headers of the mails. See if there is any different.

Can you post the host headers from two seperate mails. See if i can work anything out.

0
 

Accepted Solution

by:
richecker earned 0 total points
ID: 36817247
Unfortunately I don't have the email headers in question, and it's been a challenge to duplicate cleanly.  I posted on another forum and the best answer I got there was that this is a typical practice to occur with replies.  I'm going to close the ticket and award partial points for the attempt since there doesn't seem to be a clear cut option on this matter.  Thanks!
0
 

Author Closing Comment

by:richecker
ID: 36908456
Was unable to provide the additional information for the Expert who responded, and I was told that this is a common practice when web-based email users reply to messages.
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 trialware OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their Exchange server is no longer available or other critical issues with Exchange server or impo…
I came across an unsolved Outlook issue and here is my solution.
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Suggested Courses

873 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question