Posted on 2011-09-26
I have a user that brought this to my attention and I cannot find a reasonable answer to give them. Here is the situation:
For most of us this is a convenience, but for a small few it is a problem. If a user engages into a conversation with replies or included as a cc, the emails (at random with no pattern as to why) start showing as:
"On Sep 26, 2011 @ 09:00 am, email@example.com wrote:"
From: Sender Name [mailto:firstname.lastname@example.org]
Sent: Monday, September 26, 2011 09:00 AM
Subject: E-Mail Issue
We are using FuseMail and not Exchange. Most of the end users have Outlook 2007/2010. Most users are XP, Vista or 7.
This is important for these users because they need to know who to reply to quickly and why this seems to have recently just started. I have even tested my own account against my personal Gmail account and could not get this to happen again. At first we thought it might have been an issue from replying from a mobile device or something else, but really have not been able to establish and sort of pattern.
Any ideas on how to show the full header information, or if this could be an issue based on the manner in which a reply is sent?
Thanks in advance.