Solved

Condensed E-Mails

Posted on 2011-09-26
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Last Modified: 2012-05-12
I have a user that brought this to my attention and I cannot find a reasonable answer to give them.  Here is the situation:

For most of us this is a convenience, but for a small few it is a problem.  If a user engages into a conversation with replies or included as a cc,  the emails (at random with no pattern as to why) start showing as:

"On Sep 26, 2011 @ 09:00 am, username@company.com wrote:"
<<Message>>

Instead of:

From: Sender Name [mailto:sender@company.com]
Sent: Monday, September 26, 2011 09:00 AM
To: recipient@company.com
Cc: cc@company.com
Subject: E-Mail Issue

<<Message>>

The setup:
We are using FuseMail and not Exchange.  Most of the end users have Outlook 2007/2010.  Most users are XP, Vista or 7.  

This is important for these users because they need to know who to reply to quickly and why this seems to have recently just started.  I have even tested my own account against my personal Gmail account and could not get this to happen again.  At first we thought it might have been an issue from replying from a mobile device or something else, but really have not been able to establish and sort of pattern.  

Any ideas on how to show the full header information, or if this could be an issue based on the manner in which a reply is sent?

Thanks in advance.
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Question by:richecker
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3 Comments
 
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Assisted Solution

by:mustang83
mustang83 earned 500 total points
ID: 36708704
only option i can think about for you is to check the host headers of the mails. See if there is any different.

Can you post the host headers from two seperate mails. See if i can work anything out.

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Accepted Solution

by:
richecker earned 0 total points
ID: 36817247
Unfortunately I don't have the email headers in question, and it's been a challenge to duplicate cleanly.  I posted on another forum and the best answer I got there was that this is a typical practice to occur with replies.  I'm going to close the ticket and award partial points for the attempt since there doesn't seem to be a clear cut option on this matter.  Thanks!
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Author Closing Comment

by:richecker
ID: 36908456
Was unable to provide the additional information for the Expert who responded, and I was told that this is a common practice when web-based email users reply to messages.
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