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Sticky Keys?

Hello,

One of my users has a Dell Latitude E6510, and randomly, even when they are not typing, a key continuously types as if it was pressed down or stuck. The user says the keybaord is not actually getting stuck, and sometimes he is not even typing. It has happened more than 5 times in the last month.

Any idea what is going on here?

ASKER CERTIFIED SOLUTION

Dr. Klahn

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John

Press one key (preferrably known not to be sticky) 5 times. An ease of access window will pop up Go to settings and see if you have set sticky keys to be on. You can also go to Control Panel -> Ease of Access. ... Thinkpads_User

Reece

is it the same key everytime? which one?
I would reseat the keyboard (disconnect from mainboard and reconnect) and see if the problem is resolved, if not, boot from a Ubuntoo Live CD or a different OS on a different HDD to see if the problem could be software/driver related.

nobus

you can test the hardware when booted from a live cd - that should help you diagnose ; here a couple :
http://www.ubcd4win.com/ ubcd Win
http://www.knoppix.org/ Knoppix

markterry

ASKER

Hmm, okay, great suggestions. I have dell pro warranty support, so I am probably going to put it on them seeing as it sounds like most of your believe it is hardware related. If that doesnt work I will try the other suggestions.

Thanks guys! I will award points once I have a confirmed solution.

nobus

i never said it was hardware - i only ointed out how you could test it to be so

markterry

ASKER

Replacing keyboard fixed it.