Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

Cannot see the body text within an email message

Posted on 2011-09-26
9
Medium Priority
?
788 Views
Last Modified: 2012-05-12
I just upgraded to Outlook 2010 from Outlook 2003. I can read the text in the body of the mail message prior to upgrading.  Now when I open the email nothing is displayed.  I am running on Windows XP Pro and using exchange server 2010.
0
Comment
Question by:captjcret
7 Comments
 
LVL 5

Expert Comment

by:Swapnil Prajapati
ID: 36707555
run outlook in safe mode and then see if it is loading body text.
Also try some command line switches of Outlook
/resetnavpane       Clears and regenerates the Navigation Pane for the current profile.
0
 

Author Comment

by:captjcret
ID: 36712059
Ran outlook using your recommended startup switches and it did not fix the problem.  Sending and recieving seems to be okay but still cannot see anything in the body of the message. Help!!
0
 

Author Comment

by:captjcret
ID: 36713464
Okay, It looks like anything sent in plain test gets through.  If I receive mail in the HTML format it is not displayed.
0
Making Bulk Changes to Active Directory

Watch this video to see how easy it is to make mass changes to Active Directory from an external text file without using complicated scripts.

 
LVL 70

Expert Comment

by:Merete
ID: 36812774
Does this solve it
How to Convert Plain Text Email Messages to HTML in Outlook 2010
http://www.nirmaltv.com/2010/10/13/how-to-convert-plain-text-email-messages-to-html-in-outlook-2010/
if you want Outlook to download them automatically, then select the option “Change Automatic Download Settings”. This will open the trust centre and you can untick the box against “Don’t download pictures automatically in HTML email messages or RSS items”
0
 
LVL 44

Accepted Solution

by:
Davis McCarn earned 2000 total points
ID: 36814137
Is there any chance you had set some custom options in 2003 for displaying e-mail?  If so, I can easilly see 2010 deciding it didn't like something in those settings.
If you are comfortable with Outlook, the surest fix would be to backup your PST file(s), delete your profile (Control Panel -> Mail), recreate your email account, and then import the PST.  While tedious, this would dump all of the 2003 settings and start fresh with 2010's defaults.
0
 
LVL 4

Expert Comment

by:acstechee
ID: 36815279
What antivirus do you run? I have heard that script scanning from Mcafee and some other vendors can cause this.
0
 

Author Closing Comment

by:captjcret
ID: 36818299
Out of all of the suggestions backing everything up and deleting and recreating the profile fixed everything for 3 workstation.  All I have to say is be careful updating from Outlook 2003 to Outlook 2010.  Thanks for everyones help
0

Featured Post

Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

There can be many situations demanding the conversion of Outlook OST files to PST format and as such, there is no shortage of automated tools to perform this conversion. However, what makes Stellar OST to PST converter stand above the rest? Let us e…
This article will help to fix the below errors for MS Exchange Server 2016 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
Suggested Courses
Course of the Month13 days, 16 hours left to enroll

580 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question