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Cannot see the body text within an email message

I just upgraded to Outlook 2010 from Outlook 2003. I can read the text in the body of the mail message prior to upgrading. Now when I open the email nothing is displayed. I am running on Windows XP Pro and using exchange server 2010.

Swapnil Prajapati

run outlook in safe mode and then see if it is loading body text.
Also try some command line switches of Outlook
/resetnavpane Clears and regenerates the Navigation Pane for the current profile.

Jack Cretney

ASKER

Ran outlook using your recommended startup switches and it did not fix the problem. Sending and recieving seems to be okay but still cannot see anything in the body of the message. Help!!

Jack Cretney

ASKER

Okay, It looks like anything sent in plain test gets through. If I receive mail in the HTML format it is not displayed.

Merete

Does this solve it
How to Convert Plain Text Email Messages to HTML in Outlook 2010
http://www.nirmaltv.com/2010/10/13/how-to-convert-plain-text-email-messages-to-html-in-outlook-2010/
if you want Outlook to download them automatically, then select the option “Change Automatic Download Settings”. This will open the trust centre and you can untick the box against “Don’t download pictures automatically in HTML email messages or RSS items”

ASKER CERTIFIED SOLUTION

Davis McCarn

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acstechee

What antivirus do you run? I have heard that script scanning from Mcafee and some other vendors can cause this.

Jack Cretney

ASKER

Out of all of the suggestions backing everything up and deleting and recreating the profile fixed everything for 3 workstation. All I have to say is be careful updating from Outlook 2003 to Outlook 2010. Thanks for everyones help