mapalaska2003
asked on
Outllok 2010. Pop Account reply to address issue.
Greetings.
I'm supporting a user that is a member of a small work group. Windows 7 Pro, with Office 2010 Pro.
The incoming and outgoing server names are correct. The user can send and receive email. But when the recipient of one of his messages attempts to reply, they receive a NDR. In the header of the NDR, it shows the reply to address to be: username@domainnameCOM , no ".com" (dot com).
I've checked to see if there was a different reply to address in the user account settings in Outlook, but there is none. Other users in the work group are sent up the same as the problem user, and they are operating fine.
Any ideas? Thanks in advance Experts.
I'm supporting a user that is a member of a small work group. Windows 7 Pro, with Office 2010 Pro.
The incoming and outgoing server names are correct. The user can send and receive email. But when the recipient of one of his messages attempts to reply, they receive a NDR. In the header of the NDR, it shows the reply to address to be: username@domainnameCOM , no ".com" (dot com).
I've checked to see if there was a different reply to address in the user account settings in Outlook, but there is none. Other users in the work group are sent up the same as the problem user, and they are operating fine.
Any ideas? Thanks in advance Experts.
ASKER
That is how it's configured.
Can you give us the headers and key information from a bounce back?
Also, since it is one user, have you checked very thoroughly for malware? Users sometimes click where they should not. .... Thinkpads_User
Also, since it is one user, have you checked very thoroughly for malware? Users sometimes click where they should not. .... Thinkpads_User
ASKER
User would be the account that is having the issues
User2 is me, the recipient and the one that replied to User.
Hi. This is the qmail-send program at mtacegrvplesk01.mtaonline. net.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.
<user@domaincom>:
Sorry, I couldn't find any host named domaincom. (#5.1.2)
--- Below this line is a copy of the message.
Return-Path: <User2@domaincom>
Received: (qmail 25455 invoked by uid 10073); 26 Sep 2011 16:37:57 -0800
Received: from mail.domain.com by mtacegrvplesk01.mtaonline. net (envelope-from <User2@domaincom>, uid 2020) with qmail-scanner-2.08st
(clamdscan: 0.96.5/13675. spamassassin: 3.2.5. perlscan: 2.08st.
Clear:RC:1(64.4.232.100):S A:0(-1.2/8 .0):.
Processed in 1.609441 secs); 27 Sep 2011 00:37:57 -0000
X-Spam-Status: No, hits=-1.2 required=8.0
X-Spam-Report: SA TESTS
1.2 TO_MALFORMED To: has a malformed address
0.0 HTML_MESSAGE BODY: HTML included in message
-2.6 BAYES_00 BODY: Bayesian spam probability is 0 to 1%
[score: 0.0000]
0.8 SHORT_HELO_AND_INLINE_IMAG E Short HELO string, with inline image
-0.6 AWL AWL: From: address is in the auto white-list
Received: from mail.domain.com (HELO StevensW7PC) (64.4.232.100)
by mtacegrvplesk01.mtaonline. net with SMTP; 26 Sep 2011 16:37:55 -0800
From: "User2" <User2@domain.com>
To: "'User'" <user@domaincom>
References: <001f01cc7ca4$4fca23b0$ef5 e6b10$@use r@domainco m>
In-Reply-To: <001f01cc7ca4$4fca23b0$ef5 e6b10$@use r@domainco m>
Subject: RE: Test 9876
Date: Mon, 26 Sep 2011 16:37:10 -0800
Message-ID: <00aa01cc7cad$97b46470$c71 d2d50$@com >
MIME-Version: 1.0
Content-Type: multipart/related;
boundary="----=_NextPart_0 00_00AB_01 CC7C6A.899 12470"
X-Mailer: Microsoft Office Outlook 12.0
Thread-Index: Acx8pEvXQFTqWSl4TESaKpIVMb zWxgACUjAg
Content-Language: en-us
This is a multi-part message in MIME format.
------=_NextPart_000_00AB_ 01CC7C6A.8 9912470
Content-Type: multipart/alternative;
boundary="----=_NextPart_0 01_00AC_01 CC7C6A.899 14B80"
------=_NextPart_001_00AC_ 01CC7C6A.8 9914B80
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding: 7bit
------=_NextPart_001_00AC_ 01CC7C6A.8 9914B80
Content-Type: text/html;
charset="us-ascii"
Content-Transfer-Encoding: quoted-printable
<html xmlns:v=3D"urn:schemas-mic rosoft-com :vml" = xmlns:o=3D"urn:schemas-mic rosoft-com :office:of fice" = xmlns:w=3D"urn:schemas-mic rosoft-com :office:wo rd" = xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" = xmlns=3D"http://www.w3.org/TR/REC-html40">
<head>
<META HTTP-EQUIV=3D"Content-Type " CONTENT=3D"text/html; = charset=3Dus-ascii"> <meta name=3DGenerator content=3D"Microsoft Word 12 (filtered medium)"> <!--[if !mso]> <style>
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p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
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{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma","sans -serif";}
span.EmailStyle19
{mso-style-type:personal;
font-family:"Calibri","san s-serif";
color:windowtext;}
span.EmailStyle20
{mso-style-type:personal-r eply;
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style=3D'color:#1F497D'>te st<o:p></o :p></span> </p>
<p class=3DMsoNormal><span =
style=3D'color:#1F497D'><o :p> < /o:p></spa n></p>
<div>
<div style=3D'border:none;borde r-top:soli d #B5C4DF 1.0pt;padding:3.0pt = 0in 0in 0in'>
<p class=3DMsoNormal><b><span =
style=3D'font-size:10.0pt; font-famil y:"Tahoma" ,"sans-ser if"'>From: </span>=
</b><span
style=3D'font-size:10.0pt; font-famil y:"Tahoma" ,"sans-ser if"'> Greg = McClintock [mailto:user@domaincom] <br> <b>Sent:</b> Monday, September 26, 2011 3:31 PM<br> <b>To:</b> oviens@mtasolutions.com; 'User2'<br> <b>Subject:</b> Test 9876<o:p></o:p></span></p>
</div>
</div>
<p class=3DMsoNormal><o:p>&nb sp;</o:p>< /p>
<p class=3DMsoNormal><o:p>&nb sp;</o:p>< /p>
<p class=3DMsoNormal><o:p>&nb sp;</o:p>< /p>
<p class=3DMsoNormal><b><span style=3D'color:#17365D'>Gr eg = "Mac" McClintock</span></b><o:p> </o:p></p>
<p class=3DMsoNormal><b><i><s pan =
style=3D'font-size:10.0pt; color:#595 959'>Sales
& Operations Manager</span></i></b><o:p ></o:p></p >
<p class=3DMsoNormal><b><span style=3D'font-size:10.0pt' ><img =
width=3D119 height=3D67
id=3D"Picture_x0020_1" src=3D"cid:image001.jpg@01 CC7C6A.896 0C5A0"
alt=3D"GPSAK Email logo"><o:p></o:p></span></ b></p>
<p class=3DMsoNormal><b><span style=3D'font-size:10.0pt' >GPS Alaska, = Inc.</span></b><o:p></o:p> </p>
<p class=3DMsoNormal><b><span style=3D'font-size:10.0pt' >360 E. = International Airport Rd., Ste10<o:p></o:p></span></b ></p>
<p class=3DMsoNormal><b><span style=3D'font-size:10.0pt' >Anchorage , = Alaska 99518</span></b><o:p></o:p ></p>
<p class=3DMsoNormal><b>907.5 62.8000</b ><o:p></o: p></p>
<p class=3DMsoNormal><b>Fax: 907.562.8080</b><o:p></o:p ></p>
<p class=3DMsoNormal>user@dom ain.com<o: p></o:p></ p>
<p class=3DMsoNormal>www.domain.com<o:p></o :p></p>
<p class=3DMsoNormal><span =
style=3D'font-size:10.0pt' > </s pan><o:p>< /o:p></p>
<p class=3DMsoNormal><span style=3D'font-size:10.0pt' ><img width=3D162 =
height=3D15
id=3D"Picture_x0020_2" src=3D"cid:image002.png@01 CC7C6A.896 0C5A0"
alt=3DTopcon-SokkiaEmail>< /span><o:p ></o:p></p >
User2 is me, the recipient and the one that replied to User.
Hi. This is the qmail-send program at mtacegrvplesk01.mtaonline.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.
<user@domaincom>:
Sorry, I couldn't find any host named domaincom. (#5.1.2)
--- Below this line is a copy of the message.
Return-Path: <User2@domaincom>
Received: (qmail 25455 invoked by uid 10073); 26 Sep 2011 16:37:57 -0800
Received: from mail.domain.com by mtacegrvplesk01.mtaonline.
(clamdscan: 0.96.5/13675. spamassassin: 3.2.5. perlscan: 2.08st.
Clear:RC:1(64.4.232.100):S
Processed in 1.609441 secs); 27 Sep 2011 00:37:57 -0000
X-Spam-Status: No, hits=-1.2 required=8.0
X-Spam-Report: SA TESTS
1.2 TO_MALFORMED To: has a malformed address
0.0 HTML_MESSAGE BODY: HTML included in message
-2.6 BAYES_00 BODY: Bayesian spam probability is 0 to 1%
[score: 0.0000]
0.8 SHORT_HELO_AND_INLINE_IMAG
-0.6 AWL AWL: From: address is in the auto white-list
Received: from mail.domain.com (HELO StevensW7PC) (64.4.232.100)
by mtacegrvplesk01.mtaonline.
From: "User2" <User2@domain.com>
To: "'User'" <user@domaincom>
References: <001f01cc7ca4$4fca23b0$ef5
In-Reply-To: <001f01cc7ca4$4fca23b0$ef5
Subject: RE: Test 9876
Date: Mon, 26 Sep 2011 16:37:10 -0800
Message-ID: <00aa01cc7cad$97b46470$c71
MIME-Version: 1.0
Content-Type: multipart/related;
boundary="----=_NextPart_0
X-Mailer: Microsoft Office Outlook 12.0
Thread-Index: Acx8pEvXQFTqWSl4TESaKpIVMb
Content-Language: en-us
This is a multi-part message in MIME format.
------=_NextPart_000_00AB_
Content-Type: multipart/alternative;
boundary="----=_NextPart_0
------=_NextPart_001_00AC_
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding:
------=_NextPart_001_00AC_
Content-Type: text/html;
charset="us-ascii"
Content-Transfer-Encoding:
<html xmlns:v=3D"urn:schemas-mic
<head>
<META HTTP-EQUIV=3D"Content-Type
v\:* {behavior:url(#default#VML
o\:* {behavior:url(#default#VML
w\:* {behavior:url(#default#VML
.shape {behavior:url(#default#VML
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<![endif]-->
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mso-style-link:"Balloon Text";
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{mso-style-type:personal;
font-family:"Calibri","san
color:windowtext;}
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font-family:"Calibri","san
color:#1F497D;}
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<o:idmap v:ext=3D"edit" data=3D"1" />
</o:shapelayout></xml><![e
</head>
<body lang=3DEN-US link=3Dblue vlink=3Dpurple>
<div class=3DSection1>
<p class=3DMsoNormal><span =
style=3D'color:#1F497D'>te
<p class=3DMsoNormal><span =
style=3D'color:#1F497D'><o
<div>
<div style=3D'border:none;borde
<p class=3DMsoNormal><b><span
style=3D'font-size:10.0pt;
</b><span
style=3D'font-size:10.0pt;
</div>
</div>
<p class=3DMsoNormal><o:p>&nb
<p class=3DMsoNormal><o:p>&nb
<p class=3DMsoNormal><o:p>&nb
<p class=3DMsoNormal><b><span
<p class=3DMsoNormal><b><i><s
style=3D'font-size:10.0pt;
& Operations Manager</span></i></b><o:p
<p class=3DMsoNormal><b><span
width=3D119 height=3D67
id=3D"Picture_x0020_1" src=3D"cid:image001.jpg@01
alt=3D"GPSAK Email logo"><o:p></o:p></span></
<p class=3DMsoNormal><b><span
<p class=3DMsoNormal><b><span
<p class=3DMsoNormal><b><span
<p class=3DMsoNormal><b>907.5
<p class=3DMsoNormal><b>Fax: 907.562.8080</b><o:p></o:p
<p class=3DMsoNormal>user@dom
<p class=3DMsoNormal>www.domain.com<o:p></o
<p class=3DMsoNormal><span =
style=3D'font-size:10.0pt'
<p class=3DMsoNormal><span style=3D'font-size:10.0pt'
height=3D15
id=3D"Picture_x0020_2" src=3D"cid:image002.png@01
alt=3DTopcon-SokkiaEmail><
That email error (for me 100% of the time) means the wrong email address was used.
.... Thinkpads_User
.... Thinkpads_User
ASKER
The wrong email address from where? I'm trying to figure that out.
Your Outlook sends an email out with addresses, so somehow, the address has been incorrectly formed.
Send the same email to the same person (address not found) and copy a friend. Then look at the friend's email to see if you can sort out what the error is. ... Thinkpads_User
Send the same email to the same person (address not found) and copy a friend. Then look at the friend's email to see if you can sort out what the error is. ... Thinkpads_User
ASKER
I'm having the user send me a fresh (not forwarded) message. I'll look in the header info for clues as to where the return address is incorrectly formed. I'll reply and cc myself and look at that header info too. I'll let you kno=w what I come up with. I sure apreciate your help. This is not the first time you have helped me out.
ASKER
Looking at the header information, from a fresh email from the user to me, it shows that the reply address is clearly where the problem appears to be. In Outlook, no alternate reply address was specified. I did try to specify the correct reply to address yesterday, in Outlook", bt it made no difference.
Received: (qmail 20592 invoked by uid 10073); 27 Sep 2011 10:32:11 -0800
Received: from 69-162-212-52.static.acsal aska.net by mtacegrvplesk01.mtaonline. net (envelope-from <user@domaincom>, uid 2020) with qmail-scanner-2.08st
(clamdscan: 0.96.5/13680. spamassassin: 3.2.5. perlscan: 2.08st.
Clear:RC:0(69.162.212.52): SA:0(4.2/8 .0):.
Processed in 1.46726 secs); 27 Sep 2011 18:32:10 -0000
X-Spam-Status: No, hits=4.2 required=8.0
X-Spam-Level: ++++
X-Spam-Report: SA TESTS
2.7 FH_FROMEML_NOTLD E-mail address doesn't have TLD (.com, etc.)
1.9 TVD_RCVD_IP TVD_RCVD_IP
1.4 MSGID_MULTIPLE_AT Message-ID contains multiple '@' characters
0.0 HTML_MESSAGE BODY: HTML included in message
-2.6 BAYES_00 BODY: Bayesian spam probability is 0 to 1%
[score: 0.0000]
0.8 SHORT_HELO_AND_INLINE_IMAG E Short HELO string, with inline image
-0.1 AWL AWL: From: address is in the auto white-list
X-Qmail-Scanner-Mail-From: user@domaincom via mtacegrvplesk01.mtaonline. net
X-Qmail-Scanner: 2.08st (Clear:RC:0(69.162.212.52) :SA:0(4.2/ 8.0):. Processed in 1.46726 secs Process 20569)
Received: from 69-162-212-52.static.acsal aska.net (HELO JDHJ6K1GAK) (69.162.212.52)
by mtacegrvplesk01.mtaonline. net with SMTP; 27 Sep 2011 10:32:08 -0800
From: "USER NAME" <user@domaincom>
To: "'RECIPIENT" <recipient@domain.com>
Subject: Fresh Email
Date: Tue, 27 Sep 2011 10:32:11 -0800
Message-ID: <000001cc7d43$c63a6ba0$52a f42e0$@use r@domainco m>
MIME-Version: 1.0
Content-Type: multipart/related;
boundary="----=_NextPart_0 00_0001_01 CC7D00.B81 72BA0"
X-Mailer: Microsoft Office Outlook 12.0
Thread-Index: Acx9Q8SG9T/oMaVkQ/iaO77ImT Yr+g==
Content-Language: en-us
Received: (qmail 20592 invoked by uid 10073); 27 Sep 2011 10:32:11 -0800
Received: from 69-162-212-52.static.acsal
(clamdscan: 0.96.5/13680. spamassassin: 3.2.5. perlscan: 2.08st.
Clear:RC:0(69.162.212.52):
Processed in 1.46726 secs); 27 Sep 2011 18:32:10 -0000
X-Spam-Status: No, hits=4.2 required=8.0
X-Spam-Level: ++++
X-Spam-Report: SA TESTS
2.7 FH_FROMEML_NOTLD E-mail address doesn't have TLD (.com, etc.)
1.9 TVD_RCVD_IP TVD_RCVD_IP
1.4 MSGID_MULTIPLE_AT Message-ID contains multiple '@' characters
0.0 HTML_MESSAGE BODY: HTML included in message
-2.6 BAYES_00 BODY: Bayesian spam probability is 0 to 1%
[score: 0.0000]
0.8 SHORT_HELO_AND_INLINE_IMAG
-0.1 AWL AWL: From: address is in the auto white-list
X-Qmail-Scanner-Mail-From:
X-Qmail-Scanner: 2.08st (Clear:RC:0(69.162.212.52)
Received: from 69-162-212-52.static.acsal
by mtacegrvplesk01.mtaonline.
From: "USER NAME" <user@domaincom>
To: "'RECIPIENT" <recipient@domain.com>
Subject: Fresh Email
Date: Tue, 27 Sep 2011 10:32:11 -0800
Message-ID: <000001cc7d43$c63a6ba0$52a
MIME-Version: 1.0
Content-Type: multipart/related;
boundary="----=_NextPart_0
X-Mailer: Microsoft Office Outlook 12.0
Thread-Index: Acx9Q8SG9T/oMaVkQ/iaO77ImT
Content-Language: en-us
ASKER CERTIFIED SOLUTION
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ASKER
Thanks
You are most welcome and I was pleased to assist. ... Thinkpads_User
... Thinkpads_User