Indexing and search problem with outlook 2007 and windows 7 pro search results are not complete and not the same every time I search

Posted on 2011-09-26
Last Modified: 2012-05-12
I have transferred one windows 7 PC to another windows 7 with clean installation.

 used file transfer tools provided by windows 7 to copy all the data including mail box from the old box and

everything looks good. but I have problem with new machine outlook search.

search results are not complete and not the same every time.

What I did:
- index rebuild from index manager it say index complete with 7888 items but outlook shows 37889 items remaind for indexing
- changed index settings
- scanned/repaired all outlook pst files ( about 15 to 20 files 15GB in total)
- rebuild index again

is there any solution for this problem?
Question by:cogagni
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LVL 95

Expert Comment

by:John Hurst
ID: 36652223
Make sure you have set the Windows 7 Search folders properly. Check the two settings windows here:

You should see more files than you have shown, so maybe you have not selected all the locations.

.... Thinkpads_User

Author Comment

ID: 36659551
I found the files path in outlook and it is selected

Author Comment

ID: 36660426
I checked the email path and outlook in indexing and I add the pst file extension to that  too
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Author Comment

ID: 36660802
what about this counting going up?

Author Comment

ID: 36661197
dose it mean items are getting index or not?

Author Comment

ID: 36661958
here is my setting
LVL 95

Expert Comment

by:John Hurst
ID: 36708667
In the screenshot directly above, have you selected the entire hard drive (OS (C:))?  I would select only the Documents folder, but I I don't see that on the left side of the screenshot above.

... Thinkpads_User

Author Comment

ID: 36711965

I didn't chose the my documents to avoid indexing 500gig video and mp3 files to make troubleshooting faster.

outlook files are in the appdata folder and i select that folder, but could this make problem for indexing.
as i see you exclude appdata from users.
LVL 95

Expert Comment

by:John Hurst
ID: 36712012
I include my whole Users folder and then Outlook on top of that. Since Outlook is in Users, that seems like duplication, but Windows 7 did set it up this way. ... Thinkpads_User

Accepted Solution

cogagni earned 0 total points
ID: 36958097
none of this worked

we wasted 6 hours troubleshooting this garbage

we bought x1 for $60 and the client is happy

Author Closing Comment

ID: 36978249
none of the fixes worked

so we did something else to give client ability to search

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