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Internet drop outs

Posted on 2011-09-26
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Last Modified: 2012-12-11
After changing from ADSL to adsl2+, we have had regular internet dropouts.  Line has been checked by telstra. no faults.  Swapped out the modem, problem still occurs intermittantly.  Line was split with a fax machine.  I have since removed fax and just have the router plugged into wall jack.  No problems yet, but worried its going to happen again. Any ideas?
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Question by:madTECHC
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Expert Comment

by:Flipp
ID: 36707915
Have you changed your ADSL line filter?

Also, does anything else use this line? In the past I had a client who had the same random issues and it ended up that the phone line for ADSL was also being used by back to base alarm.
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Author Comment

by:madTECHC
ID: 36708183
I have left the fax unplugged all day, so far no internet dropouts.  Installing a different splitter tomorrow, and installing adsl 2+ filters on all phone lines and eftpos line.  Investigating alarm to see if that has a filter. Cheers
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by:Qlemo
ID: 38682024
I've requested that this question be deleted for the following reason:

Not enough information to confirm an answer.
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Accepted Solution

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madTECHC earned 0 total points
ID: 38681913
Sorry for leaving this unattended.  I ended up solving it by doing this:

I finally got an ISP technician onsite who stuck with it until it was solved.  We did the usual, swapped the port at the exchange, swapped filters/checked for back to base alarm etc etc, still drop outs.

We then traced that phone line down the street, opening up each pit in the sidewalk (every 10-20m), and checking for visible line faults.  We then got to the end of the block where al the phone lines end up at a terminal post.  The Telstra tech had the keys to unlockthe post, and you could see each individual phone line where it was terminated onto little brass(?) posts.  Our phone line was twisted onto the post, yet not soldered on.  We soldered it on, and no drop outs since.
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