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POP3 email fails to send

Posted on 2011-09-27
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Last Modified: 2012-05-12

Hello there,

I have a mail service from a company,the problem i have is in my company the users cannot send email from outlook,it fails. But I have setup pop3 account in my gmail,so that i can receive my company email in my gamil account. for me it works.i mean i can receive email from company users sending email from outlook. what is going on,i am confusedcan somebody please help me understand the issue and solve it.

cheers
Zolf
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Question by:zolf
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Author Comment

by:zolf
ID: 36708497

please help
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Expert Comment

by:Rich Weissler
ID: 36709163
POP3 is normally used to receive mail.
In your client, is there another options to configure an SMTP server as well?  (That would be needed to send mail.)
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Author Comment

by:zolf
ID: 36714755

that is configured as well.tell me something please,why when i redirect my mail to my gmail i receive it but some users who receive their email directly on their outlook the send email fails
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Author Comment

by:zolf
ID: 36714872

i get this error when i try to send email from my outlook 2007

Task 'pop3@d.com - Sending' reported error (0x80042109) : 'Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'
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by:Rich Weissler
ID: 36719824
To make certain I am interpreting what you are saying:
If you configure the SMTP settings in your Outlook client to send through gmail servers, the message goes out.
If you configure the SMTP settings in your Outlook client to send through your local mailserver, the message fails.
I would suggest checking on the SMTP server.  If you have control of the server itself, check the error logs.  If you don't control that server, try to connect with the following command from a command prompt on the workstation:
"telnet <smtp.server.address> 25"
That will attempt to connect direct to the server... hit return once.  If it's working, you should get back a text message indicating the server is ready.  (Typing "quit" and return will break the connection.)

If that server doesn't respond, that would lead us to believe that server is the problem.
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Author Comment

by:zolf
ID: 36812783

>>If you configure the SMTP settings in your Outlook client to send through gmail servers, the message goes out.

no i have configured the smtp in my outlook pointing to the smtp.strato.com

but in my gmail account email,i have setup my gmail to receive my strato email sent to me by my colleagues to my gmail account,since i am not a big fan of Outlook.But the company policy is to use outlook in the company. Now the problem i am facing is that some of the users cannot send email from their strato account,it gives them fail error.
please help me to solve this issue.

cheers
Zolf
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Accepted Solution

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Rich Weissler earned 2000 total points
ID: 36814933
Restating the problem to ensure I have it now.  If I don't please correct me.

You use gmail when not using company equipment, and (Outlook and strato.com servers) when using company equipment.  You have configured your strato.com email account to forward to your gmail account.  You do not receive an error message in either Outlook or gmail.

Other users at your company only use (Outlook and strato.com servers.)  Those users are able to receive message, but when they attempt to send messages, they receive the error message above.

Clarifications:
1. In a previous message, you indicated that you received an error from Outlooks: "Task 'pop3@d.com - Sending' reported error (0x80042109) ".  You are able to reproduce the problem on your company box using Outlook at will?
2. I'm less clear on the mechanism you've used to receive your strato email on gmail.  How and where did you configure this?
3. I assume your company simply has email hosted by strato.com: that is, it doesn't have a dedicated email server with strato.com?

Confirmation:
On the workstations in the company which use Outlook and attempt to send SMTP, confirm the following:
 A. The SMTP Server is correctly configured in Outlook.
 B. "telnet smtp.strato.com 25" opens a connection correctly.  (This will actually test several things -- that DNS (name resolution) is working, that the server is responding, that the mail tcp port isn't blocked, and that the workstation has an ip address that is routable to the server.)
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Author Comment

by:zolf
ID: 36901645

>>Those users are able to receive message, but when they attempt to send messages, they receive the error message above.

not always,sometimes they receive failed message. but some users have no issue,it is they can send and receive email.

1. In a previous message, you indicated that you received an error from Outlooks: "Task 'pop3@d.com - Sending' reported error (0x80042109) ".  You are able to reproduce the problem on your company box using Outlook at will?

the second time i again send the email it went through.i mean i could send the email.

2. I'm less clear on the mechanism you've used to receive your strato email on gmail.  How and where did you configure this?

in gmail you have a option to forwrd your other email accounts to gmail

3. I assume your company simply has email hosted by strato.com: that is, it doesn't have a dedicated email server with strato.com?

yes you are correct.but now i am planning to setup my own email server at my company


 A. The SMTP Server is correctly configured in Outlook.

yes it is

"telnet smtp.strato.com 25" opens a connection correctly.  (This will actually test several things -- that DNS (name resolution) is working, that the server is responding, that the mail tcp port isn't blocked, and that the workstation has an ip address that is routable to the server.)

yes it opens a connection correctly
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Expert Comment

by:Rich Weissler
ID: 36902977
It sounds like it might be an intermittent connection problem, or possibly the timeout is to short when sending mail.  There are advanced troubleshooting procedures available.

But a couple additional questions in the meantime:
Do the send-mail failures occur in a pattern, or are they completely random?  (I.e. Does it always happen to the first person into the office in the morning, or always occur to the first person who sends a message after lunch, etc?)  
What sort of connection does your office have to the Internet?
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Author Comment

by:zolf
ID: 36908127
Do the send-mail failures occur in a pattern, or are they completely random?
random,very weird.could the it be the mail server itself

What sort of connection does your office have to the Internet?
ADSL 1Mbps
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Expert Comment

by:Rich Weissler
ID: 36908601
It could be the mail server, but it could equally well be the network connection to the mail server.
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