Solved

Printer IS Paused

Posted on 2011-09-27
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Last Modified: 2012-06-27
Hi;

I have an issue where a Star TSP 100 printer worked fine but now everytime you attempt to print from the POS software the printer pauses. However, when the POS is closed all the receipts which were sent print..

The machine acts as a NComputing hosts. NComputing uses virtualisation technology ( www.ncomputing.com ).

I have tried uninstalling and reinstalling the printer. I have tried restoring the computer but with no success.

The machine is running XP SP3

Thank you in advance.Hi;

I have an issue where a Star TSP 100 printer worked fine but now everytime you attempt to print from the POS software the printer pauses. However, when the POS is closed all the receipts which were sent print..

The machine acts as a NComputing hosts. NComputing uses virtualisation technology ( www.ncomputing.com ).

I have tried uninstalling and reinstalling the printer. I have tried restoring the computer but with no success.

The machine is running XP SP3

Thank you in advance.
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Question by:mavcom
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9 Comments
 
LVL 10

Expert Comment

by:David_Ingledew
ID: 36709748
It's noting to do with the built in windows LPD server is it? maybe a remote call to it...try with it stopped.

Clutching at straws, hoping for them to be winners.
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LVL 78

Expert Comment

by:arnold
ID: 36710176
Does the xp connect directly to the printer or is there a print server i.e. it prints through a shared printer?
Check the status of the printer to make sure it is not paused either locally or on the system to which the printer is connected.
make sure that there are no print jobs that are stuck on the printer.
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LVL 27

Expert Comment

by:Dr. Klahn
ID: 36710232
... "However, when the POS is closed all the receipts which were sent print."

This is a clear indication that there's a software problem.  The symptoms describe a situation where jobs are being spooled to the print queue, but not being printed until the POS software exits.

This is rather tough to diagnose on a virtual machine, since there are two levels of operating system and two levels of spooling to deal with.  I would talk to the POS software provider's second-level technical support and ask them if they have encountered this problem elsewhere.
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Author Comment

by:mavcom
ID: 36710823
It is connected directly to the printer. What is the LPD?
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LVL 10

Expert Comment

by:David_Ingledew
ID: 36813978
If it's direct, LPD won't be used. In the software is there an option to hold/group prints?
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Accepted Solution

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mavcom earned 0 total points
ID: 36815233
Hi;

I resolved the problem. I attempted to uninstall the printer which did not work properly. Then changed the system variables to see non present devices. Went to device manager and enabled view of hidden devices and uninstalled all. Then I plugged the printer into a different USB port. A new copy of the installation was created and that works perfectly.

Not sure what would have happened if I simply plugged it into the new port and created a new copy immediately . Will leave the question open for your comments
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LVL 38

Expert Comment

by:hdhondt
ID: 37043503
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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Author Comment

by:mavcom
ID: 37015794
Hi;

The issue was being caused by an upgrade in the NComputing software. The upgrade caused an issue with the USB port. A downgrade of the software fixed the issue.
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