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Slow printing in Citrix environment

Posted on 2011-09-27
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Last Modified: 2012-05-12
In the process of moving to virtualized environment. Current status:
Win2008R2 - domain controller, DNS, DHCP server, print server are all virtualized

Printing from workstations or servers runs as expected. Printing from thin clients to all other print devices is fine except HP1300 (3 of them) and one HP1320

2 Presentation 4.0 Servers Windows 2003 - all printers printing as expected with the exception of HP1300n that take about 2 to 3 minutes to complete a simple one page word document. Using the HP Universal printer driver for PCL6 as a shared printer from the 2008 server. Imported new print server into Citrix.

New virtual XenApp servers scheduled to be built next week but I need printing from the old Citrix servers until that point

HP website indicates the UPD driver is supported in this environment. What am I missing?
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Question by:kingsville
18 Comments
 
LVL 36

Expert Comment

by:Carl Webster
ID: 36710397
Do you have a Citrix policy that sets the clients to print directly or indirectly?

Connect directly to network print server if possible
Always connect indirectly as a client printer

Test those two settings.

http://forums.citrix.com/message.jspa?messageID=1497519
http://www.citrix.com/tv/#videos/1362
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Author Comment

by:kingsville
ID: 36710469
Policy set to - Connect directly to network print server if possible.

we have not had this problem until the installation and move to 2008 server. Driver issue possibly?
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Author Comment

by:kingsville
ID: 36710566
Also re-shared printer from original 2003 server that was working (using HP1320 PCL6 driver). Connected to printer in user's session and experienced the same delay in printing. This never occurred before prior to move to new server environment
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LVL 36

Expert Comment

by:Carl Webster
ID: 36710665
I use the Citrix UPD only unless I am forced to use a specific print driver.
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Author Comment

by:kingsville
ID: 36710709
Is there a way I can set these printers only to use the Citrix UPD as a  test. All other printers are running exactly as expected and there are no time delays whatsoever. I would just like to fix these that are causing the issue
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LVL 36

Expert Comment

by:Carl Webster
ID: 36710760
Create a new Citrix policy and apply it only to a specific server, IP address range or users/groups.  Set the policy to use UPD only and not install native drivers.
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Author Comment

by:kingsville
ID: 36710854
How do I only include the HP 1300 printers? Seems like doing the above will install UPD for all printers that user will connect with. I will run as a test but I would like to isolate only the model printers causing the issue
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LVL 36

Expert Comment

by:Carl Webster
ID: 36710877
Try using the Session Printers policy setting.  I have never needed to filter down to a specific printer version before.
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Author Comment

by:kingsville
ID: 36710975
Is there a time period before these the policy is availabe. Client logs in and still gets origianl settings. can I force it somehow?
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LVL 36

Expert Comment

by:Carl Webster
ID: 36710992
A logon "should" force the new/updated Citrix policy to be retrieved.
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Author Comment

by:kingsville
ID: 36711148
I have tried several times and it has not taken effect
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LVL 36

Expert Comment

by:Carl Webster
ID: 36711224
The run the Citrix Resultant Policy and see what it says.
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Author Comment

by:kingsville
ID: 36711270
Where do I find that? We are in the process of moving to XenApp 6.5 in the next coupel of weeks. If this cannot be resolved., users will have to live with it until the new servers come online and if the issue remains will be forced to resolve it at that time
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LVL 15

Expert Comment

by:joharder
ID: 36713989
I've had one of these printers for years now (I just can't kill it!) and have used it with Citrix UPD without issue.  

Try using the HP Universal PCL5, not 6.  
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Accepted Solution

by:
kingsville earned 0 total points
ID: 36719104
Tried PCL5 - caused printing issues for a cheque run and other print issues. Set the priinters back to PCL6 UPD until another solution is suggested OR XenApp server build in completed and tested and can be deployed
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LVL 38

Expert Comment

by:hdhondt
ID: 37035161
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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Author Comment

by:kingsville
ID: 37003935
No further suggestions were submitted for us to try. We will be moving to new XenAPP servers on Monday and the servers that were causing the issue are being retired. I agree you can close out the question on behalf of kingsville

Thank you
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