Unable to print emails in Memo Style Outlook 2003

I have a user who can not print any emails from Outlook. When I click on the printer icon to send the email to the default printer, it never prints. If I open the email, and click print from the menu, I noticed that the printer is greyed out when memo style is selected. If I change it to list, the printer is no longer greyed out and I can access the printer properties or print the email listiing.

I have repaired Office, but the problem persists. How do I resolve this?

Thanks!
del_RinconAsked:
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chin2000Connect With a Mentor Commented:
Try this
1.From the main Microsoft Outlook window, on the Tools menu, click Options, and then click the Mail Format tab.
2.Clear the Use Microsoft Word to edit e-mail messages check box.
..hope this help ..
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