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Emails automatically move to the deleted Items folder

Posted on 2011-09-27
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Last Modified: 2013-11-15
Currently some users within my organization are experiencing an issue where emails automatically move to the deleted Items folder.  Is there anyone that have experienced this issue that have successfully resolved this issue where it does not redevelop?
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Question by:todonotes
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by:sanjaykumar_p
sanjaykumar_p earned 500 total points
ID: 36711297
Most probably it is a Rule issue but if you don't see any Rules applied it could be Hidden rule. I went through with similar issue long back and used MFCMAPI tool to delete Hidden rules which resolved the issue. You can try your luck

http://support.microsoft.com/kb/924297
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by:Hendrik Wiese
ID: 36711325
Was these accounts recently migrated?
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Expert Comment

by:Hendrik Wiese
ID: 36711345
If you install the latest Rollup your problem should be resolved.

You can also try the following:
I had to call Microsoft for a solution and it seems that when some mailboxes are moved from EX2003 to EX2007 I was told that the AutomateProcessing flag is set incorrectly in this case it was set to Autoaccept. I ran the following command in the shell:

get-mailboxcalendarsettings "domain/ou/user" | fl

set-mailboxcalendarsettings "doman/ou/user"
-automateprocessing: Autoupdate

Reference: http://forums.msexchange.org/Incoming_Email_going_directly_into_deleted_Items_folder/m_1800504646/tm.htm
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todonotes earned 0 total points
ID: 36713803
The users were not recently migrated. and I used the mapi tool initially and will run it again. i am consider creating a new mailbox and export the email into the mailbox. Will post back the outcome!
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Author Closing Comment

by:todonotes
ID: 36899012
This resolved the issue. Performed an export and import of new mailbox created for problem user.
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Author Comment

by:todonotes
ID: 36900471
However, while exporting and importing the users contents into a new mailbox. I have encountered on issue that I did not count on. The user has assistants that manage his mailbox and unfortunately they are now unable to send email on his behalf using his contacts. I tried modifying and resaving the contacts hoping they will show but they do not. Now I am seeking a solution to this problem. Everything works great for him and when his assistants log on and use his mailbox via OWA. It's almost like a permissions issue, but I cannot identify the issue. They have full delegation access to his contacts. Any suggestions anyone?
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