Solved

Emails automatically move to the deleted Items folder

Posted on 2011-09-27
6
766 Views
Last Modified: 2013-11-15
Currently some users within my organization are experiencing an issue where emails automatically move to the deleted Items folder.  Is there anyone that have experienced this issue that have successfully resolved this issue where it does not redevelop?
0
Comment
Question by:todonotes
  • 3
  • 2
6 Comments
 
LVL 7

Assisted Solution

by:sanjaykumar_p
sanjaykumar_p earned 500 total points
ID: 36711297
Most probably it is a Rule issue but if you don't see any Rules applied it could be Hidden rule. I went through with similar issue long back and used MFCMAPI tool to delete Hidden rules which resolved the issue. You can try your luck

http://support.microsoft.com/kb/924297
0
 
LVL 21

Expert Comment

by:Hendrik Wiese
ID: 36711325
Was these accounts recently migrated?
0
 
LVL 21

Expert Comment

by:Hendrik Wiese
ID: 36711345
If you install the latest Rollup your problem should be resolved.

You can also try the following:
I had to call Microsoft for a solution and it seems that when some mailboxes are moved from EX2003 to EX2007 I was told that the AutomateProcessing flag is set incorrectly in this case it was set to Autoaccept. I ran the following command in the shell:

get-mailboxcalendarsettings "domain/ou/user" | fl

set-mailboxcalendarsettings "doman/ou/user"
-automateprocessing: Autoupdate

Reference: http://forums.msexchange.org/Incoming_Email_going_directly_into_deleted_Items_folder/m_1800504646/tm.htm
0
Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

 
LVL 1

Accepted Solution

by:
todonotes earned 0 total points
ID: 36713803
The users were not recently migrated. and I used the mapi tool initially and will run it again. i am consider creating a new mailbox and export the email into the mailbox. Will post back the outcome!
0
 
LVL 1

Author Closing Comment

by:todonotes
ID: 36899012
This resolved the issue. Performed an export and import of new mailbox created for problem user.
0
 
LVL 1

Author Comment

by:todonotes
ID: 36900471
However, while exporting and importing the users contents into a new mailbox. I have encountered on issue that I did not count on. The user has assistants that manage his mailbox and unfortunately they are now unable to send email on his behalf using his contacts. I tried modifying and resaving the contacts hoping they will show but they do not. Now I am seeking a solution to this problem. Everything works great for him and when his assistants log on and use his mailbox via OWA. It's almost like a permissions issue, but I cannot identify the issue. They have full delegation access to his contacts. Any suggestions anyone?
0

Featured Post

Free Webinar: AWS Backup & DR

Join our upcoming webinar with experts from AWS, CloudBerry Lab, and the Town of Edgartown IT to discuss best practices for simplifying online backup management and cutting costs.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
Read this checklist to learn more about the 15 things you should never include in an email signature.
Video by: Tony
This video teaches viewers how to export a project from Adobe Premiere Pro and the various file types involved.
An overview on how to enroll an hourly employee into the employee database and how to give them access into the clock in terminal.

713 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question