Solved

Outlook Hyperlink from Network

Posted on 2011-09-27
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Last Modified: 2012-06-27
I'm trying to hyperlink a network file form within Outlook 2007  or 2010. The problem is in the file explorer within Outlook. It does not seem to matter if I'm looking using a mapped drive or a server name, I get the timer spinning for a good minute before I get a file listing. My file explorer outside of Outlook works just fine with very little or no delay in presenting the file listing.
Windows 7 64 bit with 4 - 12 GB of ram depending on the system.
Method:
New outlook  message - right click  in the message area - try to chose a network location to search for the file.
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Question by:wlamore
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5 Comments
 
LVL 6

Expert Comment

by:CanusRufus
ID: 36711373
Do you have any mapped drives or shortcuts to network locations that do not exist anymore?
Every time I see this, it’s because a network resource does not exist anymore but there's a shortcut on the desktop or a mapped network drive pointing to that nonexistent resource. The file explorer trys to connect to all the resources so it can list them in the viewing pane. But if one does not exist it will attempt and eventually give up over time.
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Author Comment

by:wlamore
ID: 36711485
No, there is a valid network drive mapping. In fact, I'll go to file explorer outside of outlook, with outlook still running, and click right to the link with no problem.
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LVL 6

Expert Comment

by:CanusRufus
ID: 36711519
Right, It's the file viewer in Microsoft. Is there any shortcuts to network resources on your workstation that point to a resource that does not exist anymore?
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Accepted Solution

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CanusRufus earned 500 total points
ID: 36711529
And maybe kill that drive mapping to rule it out
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Author Comment

by:wlamore
ID: 36711993
I'll check the users system.
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