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cannot open items in outlook

Posted on 2011-09-27
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Last Modified: 2012-05-12
We migrated a few users from Exchange 2003 to Exchange 2010 and some of them see the "can't open this item" in outlook.  

Unfortunately, that's all the information I have from the users.  Please advise what I can do to troubleshoot.  Thanks.
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Question by:nav2567
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9 Comments
 
LVL 17

Accepted Solution

by:
pjam earned 250 total points
ID: 36710776
I do not use 2010, but use 2007 and suspect it has something to do with "Trust Center".  Take a look and see what their settings are.  probably Tools\Trust Center, another lovely MS option.
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Author Comment

by:nav2567
ID: 36711024
I am not familiar with Trust Center and do not see Tools in the Outlook 2010 menu.   If  anyone knows, please advise again.  Thanks.
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LVL 21

Assisted Solution

by:Hendrik Wiese
Hendrik Wiese earned 250 total points
ID: 36711397
Click on File > Options > Trust Center
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LVL 17

Expert Comment

by:pjam
ID: 36711410
NAV how about if you clikc on the Icon (top Left), do you see it there.  I'll look at my wifes tonight she has 2010 Outlook at home.
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LVL 21

Expert Comment

by:Hendrik Wiese
ID: 36711473
Have you tried installing SP1 for office 2010, this should fix the problem.
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LVL 21

Expert Comment

by:Hendrik Wiese
ID: 36711504
Sorry I ment, you should install Exchange 2010 rollup 5.

You can download and install it from here.
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LVL 21

Expert Comment

by:Hendrik Wiese
ID: 36711509
But you should install Exchange 2010 SP1 first
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Author Comment

by:nav2567
ID: 36893670
We have Update Rollup 3-v3 for Exchange Server 2010 Service Pack 1, and Outlook SP1.

Thanks.
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Author Closing Comment

by:nav2567
ID: 37793087
Thanks.
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