• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 468
  • Last Modified:

cannot open items in outlook

We migrated a few users from Exchange 2003 to Exchange 2010 and some of them see the "can't open this item" in outlook.  

Unfortunately, that's all the information I have from the users.  Please advise what I can do to troubleshoot.  Thanks.
0
nav2567
Asked:
nav2567
  • 4
  • 3
  • 2
2 Solutions
 
pjamCommented:
I do not use 2010, but use 2007 and suspect it has something to do with "Trust Center".  Take a look and see what their settings are.  probably Tools\Trust Center, another lovely MS option.
0
 
nav2567Author Commented:
I am not familiar with Trust Center and do not see Tools in the Outlook 2010 menu.   If  anyone knows, please advise again.  Thanks.
0
 
Hendrik WieseInformation Security ManagerCommented:
Click on File > Options > Trust Center
0
Easily manage email signatures in Office 365

Managing email signatures in Office 365 can be a challenging task if you don't have the right tool. CodeTwo Email Signatures for Office 365 will help you implement a unified email signature look, no matter what email client is used by users. Test it for free!

 
pjamCommented:
NAV how about if you clikc on the Icon (top Left), do you see it there.  I'll look at my wifes tonight she has 2010 Outlook at home.
0
 
Hendrik WieseInformation Security ManagerCommented:
Have you tried installing SP1 for office 2010, this should fix the problem.
0
 
Hendrik WieseInformation Security ManagerCommented:
Sorry I ment, you should install Exchange 2010 rollup 5.

You can download and install it from here.
0
 
Hendrik WieseInformation Security ManagerCommented:
But you should install Exchange 2010 SP1 first
0
 
nav2567Author Commented:
We have Update Rollup 3-v3 for Exchange Server 2010 Service Pack 1, and Outlook SP1.

Thanks.
0
 
nav2567Author Commented:
Thanks.
0

Featured Post

Free tool for managing users' photos in Office 365

Easily upload multiple users’ photos to Office 365. Manage them with an intuitive GUI and use handy built-in cropping and resizing options. Link photos with users based on Azure AD attributes. Free tool!

  • 4
  • 3
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now