Solved

cannot open items in outlook

Posted on 2011-09-27
9
446 Views
Last Modified: 2012-05-12
We migrated a few users from Exchange 2003 to Exchange 2010 and some of them see the "can't open this item" in outlook.  

Unfortunately, that's all the information I have from the users.  Please advise what I can do to troubleshoot.  Thanks.
0
Comment
Question by:nav2567
  • 4
  • 3
  • 2
9 Comments
 
LVL 17

Accepted Solution

by:
pjam earned 250 total points
ID: 36710776
I do not use 2010, but use 2007 and suspect it has something to do with "Trust Center".  Take a look and see what their settings are.  probably Tools\Trust Center, another lovely MS option.
0
 

Author Comment

by:nav2567
ID: 36711024
I am not familiar with Trust Center and do not see Tools in the Outlook 2010 menu.   If  anyone knows, please advise again.  Thanks.
0
 
LVL 21

Assisted Solution

by:Hendrik Wiese
Hendrik Wiese earned 250 total points
ID: 36711397
Click on File > Options > Trust Center
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 
LVL 17

Expert Comment

by:pjam
ID: 36711410
NAV how about if you clikc on the Icon (top Left), do you see it there.  I'll look at my wifes tonight she has 2010 Outlook at home.
0
 
LVL 21

Expert Comment

by:Hendrik Wiese
ID: 36711473
Have you tried installing SP1 for office 2010, this should fix the problem.
0
 
LVL 21

Expert Comment

by:Hendrik Wiese
ID: 36711504
Sorry I ment, you should install Exchange 2010 rollup 5.

You can download and install it from here.
0
 
LVL 21

Expert Comment

by:Hendrik Wiese
ID: 36711509
But you should install Exchange 2010 SP1 first
0
 

Author Comment

by:nav2567
ID: 36893670
We have Update Rollup 3-v3 for Exchange Server 2010 Service Pack 1, and Outlook SP1.

Thanks.
0
 

Author Closing Comment

by:nav2567
ID: 37793087
Thanks.
0

Featured Post

Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Local Continuous Replication is a cost effective and quick way of backing up Exchange server data. The following article describes the steps required to configure Local Continuous Replication. Also, the article tells you how to restore from a backup…
Find out what you should include to make the best professional email signature for your organization.
In this video we show how to create a User Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Mailb…
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…

776 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question