Intermintant delivery failures after new mailboxes created

Posted on 2011-09-27
Last Modified: 2012-08-13
We had an information store that had some corruption. We moved as many people off onto a new one as possible but were left with 4 we could not move. We tried a repair but it was taking too long so we canceled. This left the store unmountable.

Since it was just 4, we exported their email from the cached copy in Outlook, deleted the mailbox from the unmounted store, created a new one on the new store, and imported their email.

Everything is mostly working but intermiteantly they are getting non deliverable messages when someone from inside the company tried to send them an email. Email from outside seems to work all the time.

I tried several test from the Administrator account and was unable to get any failures but some internal people still get them.

Any ideas?

Question by:aegistp
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3

Expert Comment

ID: 36711098
I would make sure they have the aliases they previously used, is it possible that users are sending mail to an alias that doesn't exist anymore. Check in Active Directory to verify.

Did you re-configure/modify the default send connector?

Author Comment

ID: 36711207
No missing aliases that I can see and we didn't modify the send connector at all.

Expert Comment

ID: 36711945
Hmm, OK. Have you tried re-creating a new user to see if that user receives the same results?

It's possible that another security identifier was created for the user.
Instantly Create Instructional Tutorials

Contextual Guidance at the moment of need helps your employees adopt to new software or processes instantly. Boost knowledge retention and employee engagement step-by-step with one easy solution.


Author Comment

ID: 36711968
All other users are fine but I didn't try to re-create them.

If it was a SID issue, don't you think it would be a problem for all email and not just intermitantly?

Expert Comment

ID: 36712100
Not exactly. If this is the case, I would double-check the internal send connector. This is occurring for 4 people, right? or everyone?

Author Comment

ID: 36712125
Just the 4 that got new mailboxes.

Accepted Solution

dexIT earned 500 total points
ID: 36717118
Try re-creating an account and mailbox and see what the results are. I've previously supported an issue when migrating from 2003 to 2010, re-creating the account resolve the problem. Worth a shot.

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
CodeTwo Sync for iCloud ( automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question