Solved

Mouse Right-click menu pops up for no apparent reason

Posted on 2011-09-27
5
350 Views
Last Modified: 2012-06-21
This is my first question, so cut me some slack if I dont follow all the right protocols.  We have a Dell Latitude D830 with a mouse problem.  At any time the right-click context menu will pop up for no reason.  It can happen on the desktop or when no one is touching the machine or it can happen when you are typing in Word or in Run.  It is always the right-click menu.

Before the laptop ran out of warranty, Dell replaced the motherboard twice and the memory twice.  They also sent us a new hard drive.  None of these helped.

I updated the touchpad/pointing stick driver to the latest I could find.  No joy.

This happens whether you are using the touchpad or a USB mouse.  I tried deactivating the touchpad, but it still happens.

Thanks for any help.

0
Comment
Question by:aubreyb
  • 2
  • 2
5 Comments
 
LVL 26

Accepted Solution

by:
Dr. Klahn earned 500 total points
ID: 36711059
Since the motherboard has been replaced, that narrows the problem down to software or a peripheral device.

Has the keyboard been swapped for a known good unit?

If it is possible to do so, take the hard drive to an identical system, install it there, and see if the problem follows the hard drive.  If it does, there is a software problem.
0
 
LVL 6

Expert Comment

by:CanusRufus
ID: 36711422
Sounds like the Mouse pad on the laptop and/or the keybaord.
If you are typing, is it when you hit the shift key?
Shift F10 will cause the menu to appear as well as the right click of the mouse
.
0
 

Author Comment

by:aubreyb
ID: 36711721
DrKlahn - I swapped the hard drive from another D830 and the problem stayed with the laptop.
I have not swapped the keyboard, as this is a laptop and I dont want to take the chance of have two laptops OOC.  That may have to be my next step, though.

CanusRufus - It can happen at anytime when you are typing or when no one touching the keyboard at all.
0
 
LVL 6

Expert Comment

by:CanusRufus
ID: 36711977
I would give the keybaord and mouse pad a good cleaning and exam closely if there is any stuck keys and/or mouse buttons.
0
 

Author Closing Comment

by:aubreyb
ID: 36716684
I swapped keyboards as suggested by DrKlahn and the problem immediately showed up on that machine.  Thans
0

Featured Post

Back Up Your Microsoft Windows Server®

Back up all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

What do we know about Legacy Video Conferencing? - Full IT support needed! - Complicated systems at outrageous prices! - Intense training required! Highfive believes we need to embrace a new alternative.
A clone is a duplicate copy. Sheep have been cloned and maybe someday even people will be cloned, but disk cloning (performed by the hard drive cloning software) is a vital tool used to manage and protect data. Let’s look at what hard drive cloning …
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…

792 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question